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Retail Supervisor- Copy, Print And Marketing Services (Woodbridge Location)
Company | Staples Canada |
Address | Woodbridge, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail Office Equipment,Retail,Warehousing and Storage |
Expires | 2023-09-04 |
Posted at | 9 months ago |
Position Summary
- Has a complete understanding of company policies and procedures related to their position and direct reports, as outlined in the training checklists.
- Gains key insights around team developmental opportunities and construct individual coaching plans that motivate performance, close capabilities gaps, and produce strong levels of accountability.
- Manages escalated customer concerns.
- Models and promotes expert relationship and consultative selling.
- Creates Associate schedules and ensures accurate labour spends assigned to department
- Ensures all associates maintain general cleanliness of CPC workstations, according to company standards.
- Sets financial and non-financial objectives for the team.
- Uses a variety of communication tools (one-on-one, department meetings, bulletin boards etc.) to successfully ensure all associates are aware of daily, weekly, and monthly goals.
- Ensures team is accurately filtering and understanding the needs of the Business and Consumer clients.
- Seeks out and delivers client leads to be pursued by business.
- Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
- Supports advanced selling and production requirements for small business customers.
- Delivers on sales and profit plans.
- As per policy, required to have personal bags (parcels, totes, backpacks, purses, etc.) checked by another manager prior to leaving the store premises.
- Ensures the execution of advanced and standard non-production tasks such as supplies replenishment, equipment maintenance and execution of the Production Log, to ensure strong business continuity.
- Executes Performance Development Reviews (PDR’s) in a timely manner.
- Monitors and directs workflow standards that drive quality orders and extremely satisfied clients.
- Ability to work effectively with ongoing distractions is necessary.
- Capacity to work independently and seek out assistance as required.
- High technology acumen with digital print and finishing equipment, computer hardware and software.
- Demonstrates strong selling ability.
- Ability to engage clients in a friendly and professional manner.
- Strong familiarity with digital and specialty print products and production techniques.
- Ability to resolve clients concerns in a diplomatic manner.
- Demonstrated leadership ability.
- Capacity to communicate with associates and clients effectively using a variety of mediums.
- Can engage appropriately and develop a team environment.
- Ability to plan, organize and prioritize efficiently in the CPC to effectively service the clients.
- 3-4 years progressive experience in retail with previous supervisory and coaching experience.
- 1-2 years in a Graphic Communications/Print environment with a working knowledge of graphic design principles.
- Successful completion of high school or greater.
- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- A moderate amount of physical effort is required while stocking paper and copy supplies, you are capable of choosing when to stop and relax.
- You are required to stand in a stationary position for periods of time. This would occur while working on various orders.
- You will be exposed to moderately disagreeable levels of noise generated by the high-speed copiers and the continual ringing of the telephone and internal paging system.
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