Retail Supervisor-St-Vital Shopping Centre

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Responsibilities

• Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive
• Provide individual and team performance feedback and recommendations to managers
• Reinforce selling expectations, performance, results and accountability with all associates
• Set the direction and goals for the day/shift when associates arrive for work
• Lead and model selling and customer experience standards
• Maintain policies and procedures
• Responsible for leadership tasks as delegated by the store manager
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
• Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information
• Train, coach, reward and motivate associates to improve selling and the customer experience

Qualifications

Qualifications & Experience

• Ability to provide effective, in the moment coaching to associates
• Ability to effectively communicate and foster a customer focused selling culture
• Prior experience in a supervisory role, preferably in a retail setting
• Proven experience delivering sales results
• Available for varied weekly shifts including weekend, closing and peak periods

Core Competencies

• Deliver Business Results
• Observe, Engage & Connect
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Lead with Curiosity & Humility
• Strive to Achieve Operational Excellence

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.

Category: Store: Management