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Supervisor Digital Health Jobs
Company | Winnipeg Regional Health Authority (WRHA) |
Address | Winnipeg, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Requisition ID: 257522
- Coordinate and adjust scheduling to ensure safe and sustainable operations in the assigned work area
- Supervise, coordinate, and work collaboratively with a geographically dispersed team of digital health client service staff within a 24/7/365 critical systems environment
- Model a customer-centric approach for its assigned team, units, services, projects and improvement initiatives
- ICT Services which provides and supports shared technology access, hosting and workplace services
- Business Services which supports the introduction, use, optimization and sustainment of effective business administrative solutions, effective business processes, systems, services, and technologies
- Enterprise Technology which provides an effective technical ICT enterprise architecture
- Diagnostic Services which supports the introduction, use, optimization and sustainment of effective diagnostic technology solutions, processes, systems, services, and technologie
- Clinical Digital Solutions which supports the introduction, use, optimization and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies
- Previous experience in the health services delivery sector is an asset
- 3 years of experience working alongside, coaching and mentoring a team in the technical discipline assigned staff group, directly responding to customer service escalations, and providing specialized technical expertise
- 2 years of experience coordinating the schedules and work assignments of a geographically dispersed team of client service staff with specialized technology and services support skills to ensure safe and sustainable 24/7/365 service coverage and critical/urgent incident response
- A post-secondary degree is an asset
- Post-secondary diploma in technology, computer science or digital health/clinical informatics from an accredited education institution
- Vendor and industry certifications in specific technologies and ICT functions are assets
- Vendor and industry certifications in specific technologies and functions are assets
- Active member in good standing with an associated regulatory body as appropriate
- Demonstrated front-line leadership capabilities. The provincial health system has adopted the LEADS in a Caring Environment framework
- Must be able to work flexible hours as required to meet service commitments, participation in an "on call" rotation is required, and overtime may be required
- Regular travel throughout the service area requiring a valid Manitoba driver’s license and use of a personal motor vehicle
- Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
- Interruptions from key stakeholders are common; dedicated and focused time for planning and concentration can be scheduled
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