Digital Account Manager Jobs

Company Description

Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Dentsu Creative is an agency of dentsu.

As a Digital Account Manager on the Subway Canada business, you will be responsible for the timely execution of digital project plans across, CRM, paid & performance digital media, social and owned digital channels. Reporting to the Group Account Director, you will assist with account planning and management, and guide the work efforts and day-to-day workload of an Account Executive who will be working directly with you.

Responsibilities

• Provides accurate plan details and updates to clients on a regular basis.
• Works with creative and production teams in a collaborative way and guides their work per the client objectives.
• Alerts and prepares thoughtful points-of-view around competitive and industry activity.
• Partners with the Group Account Director to set the strategic tone for the assigned account and assists in the creation of all-important plans and presentations; project manages the clients’ communications plans including timelines and budget.
• Work directly with operations lead to ensure finances are in good-standing.
• Supports the Group Account Director with the delivery of client relationship management and management of our Subway Client; deliver innovative and creative solutions to client brief.
• Partner with internal Media, Social, and CXM leads to help educate clients on latest digital and industry trends.
• Works with the Account team to manage delivery expectations, timelines, budgets, and project status.
• Other duties, as assigned.
• Work directly with PMs to execute productions across various tactics and channels.
• Ensures that communications strategies are effectively translated into plans and lead the development and implementation of those plans.

Qualifications

• 4+ years of experience in similar function (Prior people management and Agency experience would be an asset)
• Proficient using Office suite (Word, Excel, PowerPoint, Outlook)
• Proven experience in developing sustainable relationships with clients.
• Thrives on multi-tasking and detail oriented.
• Strong understanding of digital marketing platforms
• Proactive and positive approach to account management
• University degree in administration/communications/marketing
• Strong project management experience; proven experience running a range of clients and internal projects and managing budgets.
• Experience in QSR would be considered an asset.
• Collaborator and eager to support those around them to help with the overall betterment of the team.
• Highly adaptable and able to perform in a dynamic and fast paced environment.
• Previous production related experience with broadcast, print and digital production, is a plus.
• Excellent verbal and written communication skills
• Resourcefulness in getting the answers you need from the information you have access to.

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.