It Analyst Level 1 Jobs

Location: ACCES Toronto

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 40,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over thirty-five customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for skilled talent who thrives in a flexible and innovative environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance Program.

As part of the IT technical support team, the IT Analyst Level 1 performs assignments related to the implementation, operation, and support of the IT infrastructure systems; is responsible for providing technical support to end-user requests by identifying, prioritizing, tracking, and providing resolution to user’s infrastructure problems; is responsible for the setup, installation, and configuration of hardware and software for new locations as well as managing moves, adds and changes to existing locations.

Duties and Responsibilities:

• Facilitate “helpdesk” support for all information technology related queries and problems, including hardware and software related issues and provide a high level of service responsive to user needs.  
• Provides 24/7 emergency support on a rotation basis.  
• Troubleshoots problems with network, user, hardware and/or software and selects and implements appropriate action.  
• Works with Client specific applications and Microsoft suite of products 
• Assists in the implementation of new infrastructure projects by providing technical expertise and support to IT team members.  
• Other duties and responsibilities as required (e.g., travelling between sites) 
• Perform asset management duties 
• Provides instruction to staff when new acquisitions, upgrades or changes are made.   

Qualifications and Experience:

• A minimum of two (2) years’ experience providing deskside technical support
• Must possess good software and hardware troubleshooting skills combined with good written and oral communications skills 
• Ability to use frequent light to medium physical effort; lifting up to 40 lbs and to stand/sit for long periods of time.   
• Ability to work in an efficient manner independently and as part of a team.  
• On-call availability to support business systems, database, web, and internet services, on a scheduled rotation.  
• Requires one year of experience with the following technologies:  
• A computer science or related degree preferred.  
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff, and volunteers  
• Excellent written communication skills  
• Minimum technical certifications: Microsoft 365 Modern Desktop Administrator Associate, A+  or CCNA\Network+ 
• Valid Ontario driver’s license and access to a car 
• Incident Management software - Fresh Service 
• Flexibility regarding work hours, including evenings and weekends.  
•  Network Technologies/Protocols/Security including Ethernet, TCP/IP, IPSEC, 802.11g/n, wireless, and cabling, Backup, Cisco Meraki 
• Highly organized with strong follow-up skills   
• Server Applications including Microsoft Office 365 Cloud based email, O365 Security Suite, Azure AD, VMWare ESXi  
• Windows Operating Systems: Windows 10 & 11 Server Administration/Technologies including: Active Directory (AD), DNS, DHCP 
• ITIL v3 Foundations certification is preferred.  

We are currently on a hybrid work schedule, working in the office and from home. This hybrid work schedule is subject to change based on business requirements.

Please Note:

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Candidates who are contacted may be requested to complete a screening video interview using Spark Hire.

This position will be posted until it is filled. We will be reviewing resumes as they are submitted.

ACCES Employment is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities.

Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.

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