Senior It Support Analyst

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior IT Support Analyst

Senior IT Support Analyst

WHAT IS THE OPPORTUNITY?

As a senior IT Support Analyst, you would primarily partner across different teams under Wealth Management to provide technical and functional support to the business. Your focus would be in providing incident management to the production issues along with project deployments and maintenance. Additionally, your responsibilities will include triaging the issue in various environments, providing effective ideas to better improve the maintenance process. You will be responsible for maintaining the support artifacts at confluence. You will be leading the team in front of business towards weekly status calls.

WHAT WILL YOU DO?

Provide production support services to Digital Support team on application reported issues.

• Keep track of all maintenance related activity like Cert Update, Patches, Currency Update, and Technical Debt.
• Lead triaging, investigation, analysis of application technical and operational issues.
• Lead small projects within maintenance from start to end using Agile Technology.
• Provide on-call afterhours support on rotational basis.
• Work together with Project Managers, App Dev, QE and other vendors to meet project objectives.
• Effective communicate and build good rapport with team members, stake holders and other groups.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• You should be able to work independently
• Excellent problem solving skills, communication skills, interpersonal skills
• Availability to support applications outside of business hours in case of issues and deployments
• You must have more than 5 years of experience in maintenance and support project
• SQL 2014, 2016, OpenShift v4.3, 4.4,Jira, GitHub, ITSM/Service Now, Mongo DB 4.x, 5.x,Linux, Windows, IIS v8.x, 9.x, Azure

Nice-to-have

• Cloud tools exposure will be a big plus in this role
• Exposure to DevOps automation
• Prior experience of supporting Apps on Digital Platform
• Strategic thinker with excellent interpersonal skills to work across teams and businesses

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Ability to make a difference and lasting impact
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Flexible work/life balance options
• Opportunities to do challenging work
• Leaders who support your development through coaching and managing opportunities

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-05-29

Application Deadline:

2023-07-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.