It Operations Analyst Jobs

One of our clients is looking to hire an IT Operations Analyst on permanent basis.

IT Operations Analyst – 80%

▪ Manage their field of expertise by providing advice, support, information, and training to users.

▪ Provide second level support for tickets, incidents and requests that have been escalated from

level 1 support

▪ Set up, administer and operate the IT resources and systems ensuring they are consistent, secure,

and of the highest standard

▪ Implement and follow-up on IT Operations projects (servers, network, PC) for all Canadian plants

Incident Management – 20%

▪ Supervise the incident management process to restore normal service operation as quickly as

possible to minimize the impact to business operations

▪ In charge of Problem Management (PM) process in order to permanently resolve problems that

may have been identified during Incident management process

▪ Drive/lead activities with Continuous Service Improvement (CSI) scope, both internally at Nexans

and together with partners of choice

Required skills and qualifications

▪ A Bachelor’s Degree in Computer Science

▪ Minimum of 5 - 7 years Information Technology experience

▪ Thorough knowledge of information systems theories, practices and technical concepts relative

to business systems, hardware, and network infrastructure

▪ Travel requirement between Canadian sites. Approximately 15%

▪ Language skills: Fluent English

▪ ITIL training – certification preferred

▪ Experience infrastructure operations

▪ Experience in Virtualization (VMware, Hyper-V)

▪ Experience in MS Active Directory Administration (Users, GPO, Printers, etc.)

▪ Experience in Microsoft SCCM

▪ Experience with PC Installation, image, etc.

▪ Experience in Networking (Switches, Access Points. Firewall)

▪ Experience with structure network cabling – it will support to coordinate vendors in the factories

▪ Manufacturing experience IT and OT

▪ Strong analytical, organizational, communication and interpersonal skills

▪ Ability to provide general information and respond to questions from managers, employees, and

other customers in a professional and pleasant manner

▪ Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary; organize job functions and work

area to be able to effectively complete varied assignments within established time frame

▪ Ability to apply common sense understanding to carry out instructions furnished in written, oral

and diagram form.