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It Service Technician Jobs

Company

Agilus Work Solutions
Address London, Ontario, Canada
Employment type FULL_TIME
Salary
Expires 2023-06-18
Posted at 1 year ago
Job Description

Looking for a challenging role in IT/Tech Support? Take a look at this opportunity and see if you are a fit!

Agilus is recruiting for aIT Service Technicianin theTech IndustryinLondon, Ontario.

The IT Service Technician will be responsible but not limited to providing our highest tier technical support related to computers systems, networking, server hardware or software while also being an escalation point to level 1 and 2 technical team members. This position will be a high-level resource for business customers and will perform advanced analysis and troubleshooting to rectify any issues or problems and, if necessary, take ownership and resolve from end to end.

Responsibilities:

  • Provide highest tier support for clients and specialized projects
  • Triage/Document all issues, troubleshooting steps and final resolution in helpdesk ticketing system
  • Regularly communicate with customers, coworkers, and management
  • Develop and conduct basic training programs for L1 and L2 on how to use hardware and applications; draft user manuals and/or document process and procedures
  • Act as highest tier escalation point for L1 and L2 technicians
  • Assist the team with technology projects and deployments as needed
  • Track and resolve customer support tickets as assigned
  • High level technology support to a broad range of businesses


Requirements:

  • 5+ years of server/desktop/networking experience
  • Excellent hardware and software troubleshooting abilities, communications/customer relationship skills
  • Strong written and verbal communication with effective client follow up skills
  • A+, Network +, Security+, MCSE, MCITP, MSCA, CCNA or equivalent a plus
  • Previous experience working in an MSP a plus
  • Proficiency in: Firewalls, VPN, VLAN, Networking, Data Center, CITRIX, HYPER-V, SAN, SQL, Office365
  • Advanced knowledge of desktop operating systems, Microsoft Office applications, and networked workstation and server configurations
  • Advanced knowledge in Routers and Network Switches configurations


Total compensation:

  • Competitive salary and compensation package
  • Full-time permanent position
  • Vacation and paid time off
  • Work with top level professionals and high-leverage clients/customers
  • Comprehensive benefits (Extended Health Care, Dental Care, Life Insurance, $500/Year Healthcare Spending Account)