It Support Desk Specialist Jobs

Inventory management, experience managing the entire lifecycle of corporate owned devices: deployment, configuration, repurposing and proper decommissioning

Experience with Google Workspace, Zoom, O365, MDM, Access provisioning and management

Configurations and management of MDM tools/devices to assure proper security protocols are being met

Experience in a Remote-first IT environment

Provide IT Support Services for Fabric employees with technical issues via remote tools and ITSM solutions (Jira)

Document ticket resolution and write procedures for the Service Desk knowledge base

Substantial knowledge and experience in a field related to university or scholarly research.

Analytical skills, to remotely diagnose and solve problems with hardware, software and peripherals.

Five years’ technical support experience.

Knowledge of hardware, software and peripherals, as well as IT security guidelines and standards.

Knowledge of networking protocols and technologies, to configure networks and solve connectivity problems.

Knowledge of office software, to provide technical support and assist users.

Automate/Labtech or other RMM (Remote Monitoring and Management) system

Microsoft Server management, including Active Directory

Excellent English verbal and written communication skills

Strong problem-solving and decision-making skills

Desire to learn new IT skills and genuine interest in technology

Microsoft, SonicWALL and Citrix certifications would be considered a strong asset