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Bilingual Virtual Technical Support Specialist Jobs

Bilingual Technical Support Representative, Alarmforce [Bell Canada]
By CareerBeacon At Toronto, Ontario, Canada
Personal motivation, excellent organizational skills and exceptional time management skills
Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience, preferred
Previous experience in a technical support call centre environment, valuable
Answer customer's questions and solve their problems at first contact
Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved
Provide immediate support for emergencies
Bilingual Mortgage Retention Specialist Wfh/Virtual
By BMO At Alberta, Canada
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Broader work or accountabilities may be assigned as needed.
Bilingual Technical Support Jobs
By Recruit Action inc. At Laval, Quebec, Canada
Provide superior customer experience by delivering remote hardware, software, and network technical support solutions to internal and external customers and partners.
Proactively communicate the benefits of issue diagnosis and resolution to customers.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to improve the customer experience.
Maintain product and software knowledge.
Perform well in performance metrics related to customer experience and technical issue resolution.
Bilingual Mortgage Retention Specialist (Virtual/Wfh)
By BMO At Quebec, Canada
Broader work or accountabilities may be assigned as needed. Qualifications:
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Technical Support Specialist - Virtual Art Department
By Industrial Light & Magic At Vancouver, British Columbia, Canada
Remote management and assistance with high-profile clients
2-4 years of desktop support experience in a fast-paced, high pressure, Film and TV production environment is required
Strong organizational skills and ability to self-prioritize tasks based on production needs
Awareness of own capabilities and knowing when to escalate for assistance, information or approvals
Ability to manage time effectively, and triage and prioritize based on production needs
Scripting experience is required (PowerShell)
Technical Support Specialist - Bilingual French/English
By Hornetsecurity At Montreal, Quebec, Canada
You build personal customer relationships and focus on offering an awesome customer experience.
You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
You have knowledge/experience with Microsoft VSS.
You help in user education.
You have excellent logical, analytical and problem-solving skills.
You possess good customer etiquette and the ability to manage high profile customers well under pressure.
Bilingual Support Specialist Jobs
By Certn At Canada
Experience in data entry, or customer service.
2 years experience or greater in tech environments, data entry and customer service.
Stay up to date on product training and knowledge.
Where applicable, promote new Certn products and offerings to better serve client needs.
Prior experience supporting customers via email, live chat and phone.
Some experience in a tech environment or fast-paced business environment.
Investment Specialist - Gic - Bilingual, Virtual
By BMO At Saskatchewan, Canada
Broader work or accountabilities may be assigned as needed. Qualifications:
Knowledge of competitive market place trends and product offerings.
Some understanding of Risk Management & Compliance.
Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
Escalates complex or unresolved customer situations to senior managers as required.
Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
Technical Support Specialist (Bilingual French/English)
By SourceDirect Consulting Ltd At Richmond Hill, Ontario, Canada
Provide customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure.
Experience in a technical support role in a networking/security company or equivalent education
Manage customer communications and expectations until the closure of each case
Strong troubleshooting and problem-solving skills
Exceptional interpersonal and communication skills.
Bilingual Technical Support Specialist (Biomedical)
By ZEISS Medical Technology At North York, Ontario, Canada
BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.
High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.
Experience with basic electronics, mechanics, optics, personal computers, basic operating systems, and strong knowledge of networking set ups and protocols preferred.
Manage Customer Care Tickets in SAP / CRM software.
Determine initial diagnosis, provide technical support, and potentially resolve issues utilizing remote systems such as ZEISS Smart Service.
Communicate and manage appointments with customers and FSE team.
Bilingual Technical Specialist(Fr/En), Canadian Tire Corporation
By Canadian Tire Corporation At Toronto, Ontario, Canada
Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications.
Maintain documentation and provide knowledge transfer for other system support analysts.
Identify and communicate support requirements and develop troubleshooting and repair processes.
Evaluate business processes to ensure operational processes and procedures align with support capabilities.
Ensure business and operational support documentation exists for knowledge sharing.
Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
Bilingual Technical Support Specialist I -French And English Speaking
By Olympus Corporation of the Americas At Toronto, Ontario, Canada
Provide system support to field service technicians/management team.
Computer skills requested: Knowledge of JDE, Solomon, Microsoft Office, Power BI.
Working to complete training all Olympus electronic products to manage customer inquiries to move to Technical Support Specialist II.
Total commitment a positive customer experience.
College diploma in Technical Electronic field or equivalent experience required.
Bilingual English-French proficiency in speaking reading writing abilities required.
Technical Support Analyst - Bilingual
By EDealer At Canada
Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
Maintain a working knowledge regarding company’s products and systems
Strong analytical, problem solving, and troubleshooting skills
Experience with ticketing systems or helpdesk software. (Preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (Preferred)
Technical Support Specialist, Business Contact Centre - Bilingual
By CIBC At Toronto, Ontario, Canada
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
You're fluent in French and English to serve our clients in the community.
What You Need To Know
Retention Specialist, Mortgages - Bilingual (French And English) - Virtual/Wfh)
By BMO At Alberta, Canada
Knowledge of competitive marketplace and trends in product offerings & mortgages.
Knowledge of contact centre policies, processes, technology and metrics.
Verbal & written communication skills (good)
Strong decision making and problem-solving abilities
Collaboration and team skills (good)
Effectively manage maturing mortgage leads and ensure a high level of mortgage retention.
Bilingual Virtual Engagement Associate
By Ashfield Engage At Montreal, Quebec, Canada
Capture accurate key information discussed during calls in the Client Relationship Management System (CRM);
Health Benefits as of day 1 of employment
Be self-sufficient and have the ability to assess business opportunities to properly manage their HCP target list and meet call expectations;
Strong interpersonal and communication skills (oral/written, fluent in French and English)
Travail hybride et à distance
Congés payés entre Noël et le Nouvel An
Bilingual Technical Support Specialist - French/English
By ClickJobs.io At Thurso, Quebec, Canada

Adecco est actuellement à la recherche d'un spécialiste de support technique bilingue (français/anglais) permanent et à temps plein pour travailler pour notre client, un groupe d'entreprises mondiales ...