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Bilingual Virtual Engagement Associate

Company

Ashfield Engage
Address Montreal, Quebec, Canada
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-05-10
Posted at 1 year ago
Job Description
Associé(e) bilingue de collaboration virtuelle
Avez-vous ce qu’il faut pour percer dans l’industrie pharmaceutique ?
Ashfield est à la recherche d’une personne énergique, orientée vers le client et le patient, qui atteindra les objectifs de service mensuels en transmettant des messages clés et en établissant de bonnes relations avec divers professionnels de soins de santé (PSS) par téléphone et/ou à l’aide de plateformes numériques. L’associé(e) bilingue de collaboration virtuelle doit s’assurer que tous les objectifs convenus avec les clients et les indicateurs de rendement clés (IRC) liés au programme sont constamment atteints. Le responsable du poste assurera la communication avec les PSS en les informant et en leur fournissant des détails sur le(s) produit(s) et/ou les services unique(s).
Il s'agit un contrat de quatre mois.
Qu’est-ce que vous y gagnez ?
  • Prix étoile du mois
  • Travail hybride et à distance
  • Récompense annuelle ACE (Cercle d’excellence Ashfield)
  • Primes d’ancienneté
  • Congés payés entre Noël et le Nouvel An
  • Possibilité d’évoluer au sein de l’entreprise
  • Prestations de santé dès le premier jour d’emploi
  • Bibliothèque de cours de formation en ligne
  • Prime pour recommandation
Principaux objectifs :
  • Aider Ashfield à maintenir les affaires existantes et à promouvoir des services supplémentaires en fournissant des informations et des occasions opportunes à son responsable immédiat sur la base des interactions quotidiennes.
  • Gérer les relations avec les principaux influenceurs, les clients et toutes les unités opérationnelles d’Ashfield par le biais de points de contact réguliers afin de s’assurer que les indicateurs de rendement clés (IRC) du programme sont atteints.
  • Engager le dialogue avec des professionnels des soins de santé (PSS) et des parties prenantes des cliniques médicales en effectuant des appels téléphoniques sortants au nom du client afin de transmettre des messages clés sur les services.
  • Être autonome et avoir la capacité d’évaluer les occasions d’affaires afin de gérer correctement la liste de PSS cibles et de répondre aux attentes en matière d’appel.
  • Maintenir un environnement d’équipe professionnel et une communication de pair-à-pair.
  • Planifier les appels, identifier les principales parties prenantes de la clinique et susciter l’intérêt lors de chaque interaction.
  • Saisir dans le système de gestion des relations avec les clients (CRM) toutes les informations clés recueillies au cours des appels.
  • Établir des relations avec les clients grâce à des interactions de haute qualité et à l’identification des besoins des clients et des patients.
  • Contribuer à la réalisation des objectifs des diverses divisions pour l’année fiscale.
  • Répondre à toutes les demandes des clients dans les meilleurs délais.
  • Démontrer les valeurs d’Ashfield au quotidien.
Spécifications du titulaire du poste :
  • Énergique, motivé et orienté vers les objectifs
  • Capable d’établir des priorités et assurer le suivi de la liste de clientèle cible
  • Maîtrise de la technologie et de Microsoft Office
  • Diplôme collégial ou universitaire de préférence
  • Possède un esprit ingénieux et innovant ainsi qu’une bonne capacité de réflexion stratégique
  • Solides compétences en matière de relations interpersonnelles et de communication (à l’oral et à l’écrit, maîtrise du français et de l’anglais)
  • Orienté vers le client et le patient
  • Capacité à collaborer avec les parties prenantes internes et externes, esprit d’équipe
Bilingual Virtual Engagement Associate
Do you have what it takes to break into the Pharmaceutical industry?
Ashfield is looking for an energetic customer and patient centric individual who will meet service targets on a monthly basis by delivering key messages and building relationships with various healthcare professionals via the phone and/or digital platforms. The Virtual Engagement Associate must ensure that all agreed client objectives and program-related KPIs are consistently met. They will be responsible for communicating with healthcare professionals by educating and detailing the unique product(s) and/or services.
This is a 4-month contract.
What’s in it for you?
  • Referral bonus
  • Length of Service Awards
  • Library of online training courses
  • Ability to grow within the organization
  • Break paid between Christmas and New Years
  • Monthly Star Awards
  • Health Benefits as of day 1 of employment
  • Yearly ACE Awards
  • Hybrid/Remote working
Key Objectives:
  • Be self-sufficient and have the ability to assess business opportunities to properly manage their HCP target list and meet call expectations;
  • Maintain a professional team environment and peer to peer communication;
  • Support with meeting departmental fiscal year objectives;
  • Capture accurate key information discussed during calls in the Client Relationship Management System (CRM);
  • Demonstrate the Ashfield values on a daily basis
  • Pre-call plan, identify the key clinic stakeholders and generate interest with each interaction;
  • Help Ashfield maintain existing business and promote additional services by providing insights and qualified opportunities to the direct manager based on daily interactions;
  • Engage with Healthcare Professionals (HCPs) and medical clinic stakeholders by placing outbound phone calls on behalf of the client to deliver key service messages;
  • Build rapport with customers through high quality interactions and identifying the customer and patient needs;
  • Manage relationships with the key influencers, clients and all Ashfield business units through regular touch points to ensure program KPIs are delivered;
  • Respond to all customer inquiries in a timely manner;
Job Holder Specification:
  • Resourceful, innovative and strategic thinker
  • Strong interpersonal and communication skills (oral/written, fluent in French and English)
  • Ability to collaborate with internal and external stakeholders, team player
  • Tech savvy and proficient in Microsoft Office
  • College or Bachelor’s degree preferred
  • Able to prioritize and plan target list coverage
  • Energetic, self-motivated, goal-oriented
  • Customer and patient centric