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Technical Support Analyst - Bilingual
Company | EDealer |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Marketing Services |
Expires | 2023-06-05 |
Posted at | 1 year ago |
Overview
E INC est la société mère d'EBlock et d'EDealer, unifiant notre approche des produits, des services et des stratégies sous une seule vision et une seule mission : créer la meilleure plate-forme d'enchères et de vente au détail numériques au monde en connectant le commerce de gros et de détail automobile. Nos marques et leurs technologies permettent à un véhicule de se déplacer facilement entre acheteurs et vendeurs tout au long de son cycle de vie de propriété. En savoir plus: https://e.inc/
À Propos EDealer
EBlock est une entreprise technologique en pleine croissance dans le domaine automobile. Nous sommes une équipe engagée et énergique de professionnels de la technologie, de l'automobile et de la vente et nous nous engageons à être la meilleure société de vente aux enchères numérique au monde. Nous avons actuellement plusieurs ouvertures pour notre équipe de vente interne. Si vous voulez faire partie de quelque chose de grand dans l'industrie automobile, joignez-vous à notre équipe!
Description du poste
Nous recherchons présentement des personnes extraverties qui s'efforcent d'offrir une satisfaction client supérieure aux concessionnaires automobiles. Dans ce rôle, le candidat retenu sera chargé de prendre et de gérer les demandes d'assistance par téléphone et par courriel entrantes des clients et du personnel de vente interne, de fournir une résolution dans les délais, d'effectuer des démonstrations de produits et des sessions de formation. Le candidat idéal possédera également des compétences techniques en dépannage, une attitude énergique positive et une attitude créative et confiante.
English
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. https://e.inc
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.
We are currently looking for outgoing individuals who strive to provide superior customer satisfaction to automotive dealerships. In this role, the successful candidate will be responsible for taking and managing inbound phone and email support requests from clients and internal sales staff, providing resolution within a timely manner, conducting product demos and training sessions. The ideal candidate will also possess technical troubleshooting skills, a positive energetic attitude and with a creative and confident attitude.
Responsibilities
Fonctions et responsabilités
Qualifications
*Le masculin est utilisé, sans discrimination, afin de ne pas alourdir le texte*
What You Will Need
E INC est la société mère d'EBlock et d'EDealer, unifiant notre approche des produits, des services et des stratégies sous une seule vision et une seule mission : créer la meilleure plate-forme d'enchères et de vente au détail numériques au monde en connectant le commerce de gros et de détail automobile. Nos marques et leurs technologies permettent à un véhicule de se déplacer facilement entre acheteurs et vendeurs tout au long de son cycle de vie de propriété. En savoir plus: https://e.inc/
À Propos EDealer
EBlock est une entreprise technologique en pleine croissance dans le domaine automobile. Nous sommes une équipe engagée et énergique de professionnels de la technologie, de l'automobile et de la vente et nous nous engageons à être la meilleure société de vente aux enchères numérique au monde. Nous avons actuellement plusieurs ouvertures pour notre équipe de vente interne. Si vous voulez faire partie de quelque chose de grand dans l'industrie automobile, joignez-vous à notre équipe!
Description du poste
Nous recherchons présentement des personnes extraverties qui s'efforcent d'offrir une satisfaction client supérieure aux concessionnaires automobiles. Dans ce rôle, le candidat retenu sera chargé de prendre et de gérer les demandes d'assistance par téléphone et par courriel entrantes des clients et du personnel de vente interne, de fournir une résolution dans les délais, d'effectuer des démonstrations de produits et des sessions de formation. Le candidat idéal possédera également des compétences techniques en dépannage, une attitude énergique positive et une attitude créative et confiante.
English
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. https://e.inc
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.
We are currently looking for outgoing individuals who strive to provide superior customer satisfaction to automotive dealerships. In this role, the successful candidate will be responsible for taking and managing inbound phone and email support requests from clients and internal sales staff, providing resolution within a timely manner, conducting product demos and training sessions. The ideal candidate will also possess technical troubleshooting skills, a positive energetic attitude and with a creative and confident attitude.
Responsibilities
Fonctions et responsabilités
- Résoudre les problèmes de soutien de manière rapide et efficace tout en les signalant à l'équipe de vente, au responsable du soutien ou aux membres de l'équipe technique si nécessaire.
- Identifier et documenter les problèmes récurrents des clients afin de déterminer des solutions de travail standardisées, afin de s'appuyer sur une base de connaissances.
- Produire des journaux écrits clairs, efficaces et opportuns des appels et des courriels dans un système de suivi des cas clients pour gérer les demandes et les problèmes.
- Maintenir une connaissance pratique des produits et systèmes de l'entreprise.
- Faire des cas résolus du contrôle qualité attribué(e) aux développeurs, aux développeurs Web et aux concepteurs.
- Répondre aux appels téléphoniques et aux courriels du soutien client de premier niveau pour fournir un service client et une résolution.
- Resolve support issues in a prompt and efficient manner while escalating to sales team, the support manager, or technical team members when necessary.
- Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
- Respond to first level customer support phone calls and emails to provide customer service and resolution.
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
- Maintain a working knowledge regarding company’s products and systems
- QA resolved cases that have been assigned to developers, web-developers and designers
Qualifications
- Solides compétences analytiques, de résolution de problèmes et de dépannage.
- Expérience avec les systèmes de billetterie ou les logiciels de service d'assistance. (Préféré)
- Capacité d’établir des priorités et à respecter des délais tout en restant flexible.
- Solide compréhension des systèmes d'exploitation Windows et MacOS et des concepts de base en réseau (Préférable)
- Langues requises: anglais, français
- Connaissance pratique de la plateforme WordPress CMS ou d'autres plateformes CMS (préféré)
- Diplôme d'études secondaires minimum. Un diplôme collégial ou universitaire est préférable.
- Bonus d'incitation à la vente
- Congés payés (Vacances, Personnel, Bénévolat)
- Médical, dentaire et vision
- Apprentissage continu
- 401k/RSP avec cotisation complémentaire
- Et une culture incroyable pour couronner le tout !
- Environnement de travail flexible
- Rémunération compétitive
*Le masculin est utilisé, sans discrimination, afin de ne pas alourdir le texte*
What You Will Need
- Ability to set priorities and meet deadlines as well as remain flexible
- Strong analytical, problem solving, and troubleshooting skills
- Minimum high school diploma. College diploma or University degree is preferred.
- Required Languages: English, French
- Strong understanding of Windows and MacOS operating systems and basic networking concepts (Preferred)
- Working knowledge of WordPress CMS Platform or other CMS platforms (Preferred)
- Experience with ticketing systems or helpdesk software. (Preferred)
- Competitive pay
- Paid time off (Vacation, Personal, Volunteer)
- 401k/RSP with Match
- Flexible working environment
- Sales Incentive Bonus
- And an amazing culture to top it all off!
- Continuous Learning
- Medical, Dental & Vision
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