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Bilingual Technical Support Specialist I Jobs in Quebec

Bilingual Technical Support Jobs
By Recruit Action inc. At Laval, Quebec, Canada
Provide superior customer experience by delivering remote hardware, software, and network technical support solutions to internal and external customers and partners.
Proactively communicate the benefits of issue diagnosis and resolution to customers.
Contribute to knowledge systems to enhance solutions provided to customers.
Provide feedback on policies and procedures to improve the customer experience.
Maintain product and software knowledge.
Perform well in performance metrics related to customer experience and technical issue resolution.
Technical Support Specialist - Bilingual French/English
By Hornetsecurity At Montreal, Quebec, Canada
You build personal customer relationships and focus on offering an awesome customer experience.
You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
You have knowledge/experience with Microsoft VSS.
You help in user education.
You have excellent logical, analytical and problem-solving skills.
You possess good customer etiquette and the ability to manage high profile customers well under pressure.
Technical Support Specialist I
By Delivra At Canada
Contributing to Delivra’s knowledge management by identifying and/or creating knowledge base articles.
Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)
Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here!)
Remote work fund to create a successful home working setup
High-end hardware and equipment — in the office and at home
Update Knowledge Base articles based on your new learnings
Bilingual Support Specialist Jobs
By Certn At Canada
Experience in data entry, or customer service.
2 years experience or greater in tech environments, data entry and customer service.
Stay up to date on product training and knowledge.
Where applicable, promote new Certn products and offerings to better serve client needs.
Prior experience supporting customers via email, live chat and phone.
Some experience in a tech environment or fast-paced business environment.
It/Is Technical Support Specialist I (Rft 1.0)
By VON Canada At Canada
Demonstrated knowledge and experience using change/problem management software, tools and processes.
Communicates daily technical problems and resolutions to employees, coworkers and management based on the response timeline objectives.
Builds and manages relationships with cross-functional team members and employees
Builds and manages relationships with vendors to ensure service quality.
Minimum of 2 years’ experience in an IT/IS Service desk role with practical LAN/Desktop support experience (not call center based).
MCP, CCNA, A+ certification are considered assets.
Technical Support Analyst - Bilingual
By EDealer At Canada
Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
Maintain a working knowledge regarding company’s products and systems
Strong analytical, problem solving, and troubleshooting skills
Experience with ticketing systems or helpdesk software. (Preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (Preferred)
Bilingual Technical Support Specialist - French/English
By ClickJobs.io At Thurso, Quebec, Canada

Adecco est actuellement à la recherche d'un spécialiste de support technique bilingue (français/anglais) permanent et à temps plein pour travailler pour notre client, un groupe d'entreprises mondiales ...

Are you looking for a challenging and rewarding role in Technical Support? We are looking for a Bilingual Technical Support Specialist I to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical advice, and resolving customer inquiries. If you are a tech-savvy professional with excellent communication and problem-solving skills, this is the perfect opportunity for you!

Overview:

Bilingual Technical Support Specialists are responsible for providing technical support to customers in both English and a second language. They must be able to troubleshoot and resolve technical issues, provide customer service, and maintain customer records. They must also be able to communicate effectively with customers and other technical staff.

How To Become an Bilingual Technical Support Specialist I jobs:

To become a Bilingual Technical Support Specialist, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service, technical support, or a related field. You should also have excellent communication skills in both English and the second language.

Bilingual Technical Support Specialist I Skills requied For Your Resume And Career:

• Excellent communication skills in both English and a second language
• Knowledge of customer service and technical support
• Ability to troubleshoot and resolve technical issues
• Ability to maintain customer records
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Ability to work in a fast-paced environment

Bilingual Technical Support Specialist I Knowledge For Your Resume And Career:

• Knowledge of customer service and technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer relationship management (CRM) software
• Knowledge of database systems

Bilingual Technical Support Specialist I Responsibilities For Your Resume And Career:

• Respond to customer inquiries in both English and a second language
• Troubleshoot and resolve technical issues
• Provide customer service and support
• Maintain customer records
• Communicate effectively with customers and other technical staff
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management

Bilingual Technical Support Specialist I Experience For Your Resume And Career:

• Previous experience in customer service, technical support, or a related field
• Experience with customer relationship management (CRM) software
• Experience with database systems
• Experience with network systems and protocols
• Experience with operating systems
• Experience with computer hardware and software

Bilingual Technical Support Specialist I Qualifications For Your Resume And Career:

• High school diploma or equivalent
• Excellent communication skills in both English and a second language
• Ability to troubleshoot and resolve technical issues
• Ability to provide customer service and support
• Ability to maintain customer records
• Ability to work independently and as part of a team

Bilingual Technical Support Specialist I Educations For Your Resume And Career:

• High school diploma or equivalent
• Associate’s degree in computer science, information technology, or a related field
• Bachelor’s degree in computer science, information technology, or a related field
• Certification in customer service, technical support, or a related field
What tools help Bilingual Technical Support Specialist I work better?
• Customer relationship management (CRM) software
• Database systems
• Network systems and protocols
• Operating systems
• Computer hardware and software
• Remote access software
Good tips to help Bilingual Technical Support Specialist I do more effectively?
• Listen carefully to customer inquiries and provide clear and concise answers.
• Stay up-to-date on the latest technology and industry trends.
• Follow up with customers to ensure their satisfaction.
• Maintain customer records and provide feedback to management.
• Be patient and courteous when dealing with customers.
• Be proactive in identifying and resolving customer issues.
Common Bilingual Technical Support Specialist I interview questions?
• What experience do you have in customer service and technical support?
• What is your experience with customer relationship management (CRM) software?
• What is your experience with database systems?
• What is your experience with network systems and protocols?
• What is your experience with operating systems?
• What is your experience with computer hardware and software?
• How do you handle customer inquiries in both English and a second language?
• How do you troubleshoot and resolve technical issues?
• How do you maintain customer records?