Administrative Support / Soutien Administratif De Niveau Débutant- French Speaking

Company Description
WHO IS AIR CHARTER SERVICE
To put it simple, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consists of sports teams, music tours, destination weddings, company sponsored events and and many more!
Whether a client is entrusting us to fly just them, other passengers or important cargo, we promise a level of personal service that goes beyond their highest expectations, while ensuring complete peace of mind throughout the entire experience.

A DAY IN THE LIFE

• Entering data into our systems including flight times
• Updating clients about flights
• Over seeing flights, including flight watching (while in the office) to ensure our client is kept updated at all times
• Working with Excel spreadsheets
• Retrieving data from Excel and CRM system
• Understanding client requirements in line with contractual SLA’s
• Managing emails (requests, dispatching, invoices etc.)
• Following-up with brokers and carriers about invoices
• Completing all admin tasks required for the flight.ie: preparing reports post flight

Description du post :

• Travailler avec des feuilles de calcul Excel
• Effectuer les tâches administratives afin d’assister les courtiers, tel que; préparer les rapports après le vol
• Récupération de données à partir d'Excel et du système CRM
• Comprendre les exigences des clients conformément aux SLA contractuels
• Informer les clients des vols
• Suivi avec les courtiers et les transporteurs au sujet des factures
• Saisie de données dans nos systèmes
• Surveiller les vols, inclant le suivi des vols sur les heures de travail pour s'assurer que notre client est tenu au courant à tout moment
• Gestion des courriel (demandes, expédition, factures, etc.)

Qualifications
WHAT WE LOOK FOR

• Exceptional attention to detail with the ability to work with urgency
• Ability to remain calm under pressure and with strong problem resolution skills
• Bilingual fluency in both English and French (professional working level, verbal and written)
• Proven experience in Microsoft Excel
• Experience in airline operations/ aviation would be a strong advantage would be a plus
• Ability to work independently, but always being a team player
• Proven track record in providing outstanding customer experience

Ce que nous recherchons :

• Capacité à rester calme sous pression et avec de solides compétences en résolution de problèmes
• Expérience dans les opérations aériennes / l'aviation serait un atout majeur
• Expérience approfondie de Microsoft Excel
• Capacité à travailler de manière autonome, mais toujours en équipe
• Capacité avérée à fournir une expérience client exceptionnelle
• Une attention exceptionnelle aux détails avec la capacité de travailler sous pression.
• Bilingue ; maitrise du français et de l’anglais oral et écrit (niveau de travail professionnel, oral et écrit)

THE INDIVIDUAL

• Resourceful
• Time management
• Attention-to-detail
• Proactive
• Team player
• Communication skills

Le Candidat :

• Proactif
• Capacité à prioriser
• Attention au détail
• Esprit d'équipe
• Compétences en communication
• Astucieux

Additional Information
COMPANY CULTURE

• Modern office in the heart of Downtown Montreal
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Flexible start and end time hours
• In-office position
• Dynamic and fast-growing company

What Is In It For You

• Additional paid leave for your birthday, wedding, moving house, holiday shopping and more
• Balance between independent and team-oriented work
• Dynamic and fast-growing company
• Job stability and leadership support of development
• 22 days in paid time off + public holidays
• A welcoming, enjoyable and interactive environment – seasonal events and team night outings
• $55K CAD base salary
• Medical, Dental, Vision & retirement employer match package

Check us out on social media! LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube
Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
WHAT ARE THE NEXT STEPS?
Submit your resume to us today and a member from our recruitment team will be in touch!
START DATE: ASAP