Associate, Universal Wealth (Bilingual - French And English)

Language requirements for the role: French and English
Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Advises customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

• Analyzes issues and determines next steps; escalates as required.
• High school diploma or equivalent work experience.
• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Collaboration & team skills - Good.
• Achieves sales targets with a focus on relevant investment products.
• Knowledge of BMO Investment / BMO InvestorLine products and services.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Maintains the confidentiality of customer and Bank information.
• Some understanding of Risk Management & Compliance.
• Probes to understand customer needs and advises them through their unique investment needs.
• Provides professional quality sales and service for customer and prospect inquires, issues and requests.
• Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
• Knowledge of competitive market place trends and product offerings.
• Completes complex & diverse tasks within given rules/limits.
• Analytical and problem solving skills - Good.
• Basic specialized knowledge.
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Working towards the Canadian Securities Course (CSC) or IFIC course or completion of either.
• Integrates marketing promotions and programs into customer conversations where appropriate.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Escalates complex or unresolved customer situations to senior managers as required.
• Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
• Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.

This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.