Remote | Hybrid: Bilingual Inbound Sales Executive (English - French)

General Information
Press space or enter keys to toggle section visibility
City
Saint John, Montréal
State/Province
New Brunswick, Quebec
Country
Canada
Department
Sales
Date
Friday, April 7, 2023
Working time
Full-time
Ref#
20021697
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Sales
Seniority Level
Associate
Description & Requirements
Press space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Position: Inbound Telesales Representative
Location: Saint John, NB
This position is focused on maximizing inbound opportunities using Xerox sales management processes, telephony, sales automation software and digital technologies. This position must manage the inbound queue, call back customers, and generate and send leads to the field.
Responsibilities:

• Maintain and update customer databases
• Proactively engage key decision-makers.
• Implement sales strategies / call prioritization to achieve business results
• Identify quality equipment lead
• Develop and maintain a positive relationship with the field to ensure the creation of strategies for optimum coverage of overlaid accounts
• Develop an understanding of customers’ strategic business objectives
• Implement sales management process to achieve new business, product or segment objectives.
• Responsible for converting inbound calls and web chats into service contract orders, field leads, equipment pipeline and sales.
• Understand all inbound campaigns and strategies.
• Be able to resolve conflicts both internal and externally.
• Be fluent in the features, advantages and benefits of Xerox Solutions
• Manage and collaboratively strategize complex sales cycles
• Responsible for revenue, profit and win rate.

Qualifications:

• Organized and effective time and activity management skills
• Professional telephone manner
• Demonstrated sales aptitude; assertive, persistent, good listener, self-motivated
• Proven team player
• Post-secondary education and/or equivalent experience in sales preferred
• Excellent systems literacy knowledge (PowerPoint, Excel, Word, Outlook), and intranet/internet familiarity
• Mature and self-confident with the ability to work under pressure
• Strong interpersonal, communication and customer relations skills / experience
• Bilingual (French- English)
• Excellent listening and probing skills
• Previous call center experience recommended
• Good analytical and mathematical ability
• Ability to multi-task and prioritize work with attention to detail and accuracy
• Ability to work flexible hours and may be required to follow Canadian or US holiday schedule
• Ability to work independently and with little supervision