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Tier 1 Support Jobs in Manitoba

Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
Support Engineer (1-Year Extendable Contract)
By Finance Professionals Inc. At Toronto, Ontario, Canada
Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:
Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:
Work with stakeholders to manage problems.
SQL – Experienced in SQL, be able to debug
•Post-secondary degree in Computer Science or related technical degree or equivalent experience is required
•Experience working with databases and writing/debuging SQL
Personal Support Worker - Cornwall, Alexandria, Winchester (1 On 1 Client Care)
By Nurse Next Door At Cornwall, Ontario, Canada
Function within the limits of your own experience and knowledge, while practicing safely and competently within the job description.
We offer PSW Staffing contracts within LTC Facilities @ $25/hour
Minimum 3 hour block of time where you offer quality 1 on 1 client visits which leads to decreased driving time
Previous experience in a caregiving role is an asset
Experience with Mechanical Lifts and Transfers
Experience with individuals with Dementia and/or Alzheimer's
Tier 1 Technical Support Representative
By Eptura At Winnipeg, Manitoba, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 1 Technical Support Representative
By Eptura At Greater Winnipeg Metropolitan Area, Canada
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Operations Support Analyst 1 Jobs
By City of Toronto At Toronto, Ontario, Canada
Experience working with a CAB and in adhering to change, configuration, and asset management processes.
Ensure that the most effective tools, utilities, and technologies are used in operation and enterprise system management.
Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
Excellent analytical and problem-solving skills.
Considerable knowledge of ITIL®, CAD®, Visio® and DCIM software products.
Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.
1-To-1 Support Assistant-Rom Summer Club
By Royal Ontario Museum At Toronto, Ontario, Canada
Previous experience working with children with disabilities (ie. those with physical disabilities, neurodivergence, and any other disabilities)
Update caregivers on relevant information regarding the child’s camp experience
The following additional qualifications are strong assets:
Secondary education in a Museum-related field (Art, Archaeology, Life Sciences, Earth Science, History)
Read and understand the profile of the assigned camper and conduct a pre-camp phone call with caregivers
Prepare support materials prior to each day to aid in camper integration
Associate, Operations Support-1 Jobs
By CIBC At Toronto, Ontario, Canada
You can demonstrate experience in MS Office skills (Word, Excel, PowerPoint, etc)
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What You Need To Know

Are you looking for a challenging and rewarding IT Support role? Join our team and help us provide top-notch technical support to our customers. As a Tier 2 IT Support Specialist, you will be responsible for troubleshooting complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a desire to make a difference, this is the job for you!

Overview of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff. Detailed Job Description of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff.

Tier 2 IT Support is responsible for:

• Troubleshooting and resolving technical issues related to hardware, software, networks, and other IT systems.
• Providing technical advice and guidance to Tier 1 support staff.
• Documenting and tracking customer service requests.
• Escalating unresolved issues to Tier 3 support.
• Maintaining up-to-date knowledge of IT systems and technologies.
Job Skills Required for Tier 2 IT Support
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT systems and technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of network protocols and security.
Job Qualifications for Tier 2 IT Support
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in IT support.
• Certification in relevant IT systems and technologies.
Job Knowledge for Tier 2 IT Support
• Knowledge of IT systems and technologies.
• Knowledge of network protocols and security.
• Knowledge of customer service principles and practices.
• Knowledge of troubleshooting and problem-solving techniques.
Job Experience for Tier 2 IT Support
• At least two years of experience in IT support.
• Experience in troubleshooting and resolving technical issues.
• Experience in providing technical advice and guidance.
• Experience in documenting and tracking customer service requests.
Job Responsibilities for Tier 2 IT Support
• Troubleshoot and resolve technical issues related to hardware, software, networks, and other IT systems.
• Provide technical advice and guidance to Tier 1 support staff.
• Document