Field Technical Support Representative

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Sounds like you? Then we have the right opportunity — we are looking for a Field Technical Support Rep to join us!

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

How You'll Make Your Mark

• Use proactive monitoring procedures/tools to identify problem prevention opportunities.
• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Solve technical problems on an assigned hardware and software platforms.
• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
• Provide direct post-sales systems technical support to end users and company Authorized Service Providers.
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

About You

• This position requires Secret level government clearance. The selected candidate must hold or be eligible for the Government of Canada Security Clearance level of Secret.
• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of working experience in related fields or Degree holder with 1-3 years relevant working experience.

Knowledge And Skills

• Ability to develop Customer relationships.
• Advanced knowledge of operating systems and software.
• Ability to work in a team environment.
• Basic networking, O/S, and troubleshooting knowledge.
• Strong communication skills, problem analysis, and presentation skills.
• Ability to perform while under high-pressure situations.
• Detailed understanding of general/technical aspects of the onsite system repair job.
• Basic skills in project management.

oin us and make your mark!

What We Can Offer You

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Then let’s stay connected!

Find Out More About Us And Follow Us On

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accommodation of special needs for qualified candidates may be considered within the framework of the HPE Accommodation Policy.

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Job

Services

Job Level

Core

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.