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Field Service Representative - Guelph, Ontario
Company | Beckman Coulter Life Sciences |
Address | Guelph, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing |
Expires | 2023-06-25 |
Posted at | 1 year ago |
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
- Call Closure using our computerized system. An FSE is responsible for closing service calls at time of completion.
- Effectively pricing and positioning service agreements on both existing and new equipment.
- Acting as a primary customer of DBS and demonstrating internal and external DBS expertise to map improvement plans and drive sustainable improvements.
- Handling customer concerns ‐ ability to identify, own, and supervise any issues with an account.
- Accountability around daily management and monthly KPI’s.
- Customer satisfaction in all aspects of the job - increased throughput, decreased downtime, regular preventive maintenance, regular upgrades as deemed by the Beckman Coulter technical staff.
- Driving a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix.”
- A current valid driver’s license and good driving record over the last 3 years. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
- Associates degree (mechanical, electrical, or biological degree) or with 1+ years of experience.
- The ability to travel daily, as well as 20-25% overnight.
- Computer literacy (especially Excel, Oracle, Sales Force, and/or Pro Service).
- Hands-on engineering.
- Automation, robotics, centrifugation, and/or particle characterization.
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