Field Service Engineer Jobs

Overview

Insert As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.

New opportunity based in Milton, ON for a Field Service Engineer to install and provide support for high technology equipment in research labs of companies, universities, and government research labs throughout North America (US and Canada). Will work with highly complex equipment (example: Bruker Fourier Transform Infrared (FTIR), Fourier Transform Near-infrared (FT-NIR) and Raman Spectrometers and/or FTIR and Raman microscopes) which requires an advanced understanding of electronics and optical alignment.

Responsibilities

• Perform on-site preventive maintenance and validation of spectrometers.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance.
• Attend in depth product training (3-4) on new and updated Bruker products in German factory by product experts.
• Communicate and work closely with Service and Support Centers.
• Coordinate with customers to arrange WebEx Sessions, phone support, and lab facility inspection for new installations.
• Coordinate travel arrangements.
• Provide on-site installation, testing and customer training of FTIR, FTNIR, and Raman spectrometers and/or FTIR and Raman microscopes. Installations involve setting up instruments, verifying that the system meets factory specifications by running complex series of Instrument qualifications, Operational qualifications and Performance qualifications. Systems may require the use of calibrated standards. Secure customer acceptance of install and repairs.
• Diagnose problems by in-depth troubleshooting and provide service for repair of complex optical instruments. Re-qualify the entire instrument after service/repair to ensure proper performance of the instrument.
• Perform other duties as required.

Qualifications

• Strong technical skills involving analytical instrumentation.
• Minimum 4 years’ experience diagnosing and repairing electronic, electromechanical and aligning optical equipment. Experience with FTIR, FTNIR, or Raman Spectrometers or microscopes is a plus.
• Ability and willingness to travel (throughout the US and Canada) up to 70% as required.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology, chromatography separation techniques, and vacuum technology.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists
• Knowledge of MS Office, computers, technical data, TCP/IP protocol
• Valid Drivers' License issued by state of residence and in good standing.
• BS. in Electrical Engineering, Electronics, Chemistry, Physics or related discipline, or equivalent experience
• Excellent verbal and written communication skills in English are essential, and conversational French would be an asset. Ability to communicate complex technical issues in an easy-to-understand manner is important.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.