Customer Service - Building Products Order Desk

Company Description

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and we know that they deserve a great work experience, which we strive to provide.

At Gentek, We Recognize The Effort It Takes To Provide Superior Customer Service And We Are Happy To Provide a Compensation Package That Reflects Your Value To The Team Including

As a Branch Customer Service Representative, you are an essential part of the Gentek team. In this client-facing role, you will interact directly with customers in person, or by phone. Ultimately you will make sure they get the product and/or information they need and get them on their way. If you don’t already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us.

• Limited overtime – only what is necessary to meet our customer service commitments. At Gentek, we’re all about work/life balance.
• An awesome team and a welcoming environment!
• Savings plan with company matched contributions.
• A competitive salary.
• Competitive benefits package.
• Straight weekdays, so you get the weekends to yourself to unwind and do the things you love!

Responsibilities

General Responsibilities Include

As a Branch Customer Service Rep, you’ll know all about what we sell, know what we have on hand, and how to get what we don’t.

Customer Service

• Answer customer inquiries about the materials and services Gentek provides
• Make it easy for customers to do business with us. You are their business partner.
• Greet customers as they enter the distribution branch, or, as they call

Order Processing

• Process customer payments to accounts in an accurate and efficient manner
• Enter and process customer orders through Gentek’s order system (e.g., BAP)
• Provide accurate and helpful information about products, availability, and delivery status

Office Administration

• Perform basic administrative duties, including the accurate filing of paperwork, bank deposits, etc.

Qualifications

Qualifications:

Education/Experience/Skill

• Able to read and write word and letter/number sequences
• Experience in the building industry an asset, but we are willing to train the right candidate
• Must be computer proficient
• Post-secondary education an asset

Behavioural Disposition

• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees
• Must be able to multi-task, prioritize, and perform in a fast-paced environment
• Attentive and detail-oriented
• High compliance with standards, requirements, and processes

Environment & Physical/Mental Demands

• Must be able to endure largely sedentary work
• Distribution branch physical environment: noise, fluctuating temperature due to bay doors being open, constant stimulation of senses (visual, audio distractions)

Additional Information

Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Customer Service Representative, you may just be the candidate we’re looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.