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Customer Service Supervisor Jobs

Customer Service Supervisor Jobs
By Eco Guardian Inc. At Newmarket, Ontario, Canada
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
At least three (3) years of experience, with track record of success in supervising a team of CSR’s
Excellent verbal and written communication skills
Familiarity with customer service software (EDI experience)
Fully comfortable with MS Office Excellent analytical and presentation skills
Supervises a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Supervisor Customer Service Jobs
By Sterigenics U.S., LLC At Port Coquitlam, British Columbia, Canada
Associate degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
Administrative support to General Manager and QA Manager
Minimum of 3-5 years related customer service experience.
Experience supervising a customer service department preferred.
administrative support to General Manager and QA Manager
Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
Customer Service & Logistics Supervisor
By Brock Aggregates Inc. At Vaughan, Ontario, Canada

CUSTOMER SERVICE AND LOGISTICS LEAD**Job Summary*Responsible for ensuring the highest customer service for the business by organizing and scheduling the deployment of drivers and trucks to ...

Supervisor, Customer Service Representative
By Wellwise by Shoppers™ At Toronto, Ontario, Canada
Basic knowledge in Customer Relations Management program
Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
Participate on project teams, driving integrated services and case management
Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
Develop and maintain working knowledge of customer needs/issues and industry trends
Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
Customer Service/Inside Sales Supervisor
By MT Talent Solutions Inc. At Burnaby, British Columbia, Canada
Strong interpersonal skills, attention to detail, and multitasking abilities
Annual salary of $60,000-$70,000 (salary is dependent on experience)
Manage customer dealer base across Canada and Western US
Minimum 5 years of experience in a customer service environment
Experience in order desk/customer service roles with regional or national dealer networks
Career growth and development opportunity
Supervisor, Customer Mediation Jobs
By Honda Canada Inc. At Markham, Ontario, Canada
In depth and thorough knowledge of people and call centre management best practices as they relate to:
3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;
Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;
Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);
Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.
Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.
Technical Customer Service Supervisor
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.
Customer Service Supervisor Jobs
By Daniels Health At Calgary, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Daniels Health At Edmonton, Alberta, Canada
Ensures completion of all regulatory and customer processes are completed on time.
Confirms and analysis data validity through normal review or spot audits regarding weight/scale tickets manually to ensure proper billing accuracy.
Assist in maintaining a “team” relationship between Operations and other departments
100% first point of customer contact for scheduling picks ups, customer issues, problems or complaints
Translate customer changes with production (physical communication on production floor)
Coordinate appropriate customer delivery as per customers details in route optics and the driver routes for the day/week
Customer Service Supervisor Jobs
By Quadra Chemicals At Toronto, Ontario, Canada
Experience in the industrial adhesives market with knowledge of the manufacturing sector is considered an asset
Strong computer skills, experience with a CRM (ideally Salesforce) and Microsoft Office Suite
What are the main responsibilities of the Account Manager – Performance Adhesives & Specialties?:
The ideal candidate will have the following qualifications and skills:
Manage key customer relationships, in line with Quadra’s core values and strategic vision
Manage tight timelines and deal with after hour emergencies
Supervisor, Customer Service - Canada
By Moen Incorporated At Oakville, Ontario, Canada
Provide backup support for the Customer Service Manager and the successful management of ad-hoc requests
Embrace, foster, and participate in training and educational opportunities that target professional growth.
Bilingual in French and English with demonstrated proficiency in both verbal and written communication skills
Strong organizational skills and ability to multi-task in a fast-paced customer contact environment
Computer knowledge in SAP, Excel, and Microsoft Outlook
Guide, mentor and assist in overseeing team performance objectives.
Customer Service Supervisor Jobs
By Essential HR Canada At St. Catharines, Ontario, Canada
A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education
Stay certified and up-to-date in CRM software (Ticket Management).
Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.
Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.
Coach team members to improve their service skills.
Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.
Customer Service Supervisor Jobs
By Spence Diamonds At Vancouver, British Columbia, Canada
Excellent time management skills and the ability to prioritize work
Management/Supervisory experience – 1+ year(s)
Strong organization skills with the ability to multi-task
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Customer Service experience – 1+ year(s)
Service Supervisor Jobs
By Wajax At Toronto, Ontario, Canada
Education: College diploma / Post secondary education. Skilled trade certification considered on asset
Knowledge: Experience working on component repairs, trouble shooting, field services and generating quote labor hours
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Responsible for day-to-day support of the business of Parts & Service sales to customers
Executes initiatives that contribute to long-term operational excellence and maximizes efficiencies including service, warranty programs and parts operations at the branch
Supervise and leads service technicians to ensure repair profit margin performance and customer service are met
Supervisor, Service Jobs
By SMS Equipment Inc. At Saskatchewan, Canada
Supervisory experience in an industrial environment is a requirement.
Knowledge of OH&S acts and regulations and equipment inspection requirements.
Several years experience as a qualified tradesman in a relevant trade.
Strong communication skills with both internal and external stakeholders.
competitive wages, comprehensive group benefits plan, and RRSP matching.
Oversee shop facilities and service operations.
Service Supervisor Jobs
By Tesla At Edmonton, Alberta, Canada
Good computer skills, experience with Microsoft Office a must
Partner with Service Manager to scale and grow the service production team in support of company targets.
Perform other duties as assigned by the Service Manager.
Prior leadership experience in a service-focused industry preferred. Automotive expertise not required.
Able to manage multiple tasks with competing priorities, establish and achieve goals.
Excellent interpersonal and communication skills.

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Service Supervisor to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

Customer Service Supervisor Job Skills:

• Excellent customer service skills
• Strong problem-solving and decision-making skills
• Ability to motivate and lead a team
• Excellent communication and interpersonal skills
• Ability to handle difficult customer situations
• Ability to multitask and prioritize tasks
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices

What is Customer Service Supervisor Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Previous supervisory experience
• Proficiency in Microsoft Office Suite

What is Customer Service Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends

What is Customer Service Supervisor Job Experience?

• At least 3 years of customer service experience
• Previous supervisory experience
• Experience in a customer service role
• Experience in a customer service management role

What is Customer Service Supervisor Job Responsibilities?

• Supervise and manage customer service staff
• Ensure customer service staff are meeting customer service standards
• Monitor customer service performance and provide feedback