Customer Service/Inside Sales Supervisor

Customer Service Supervisor/Team Lead (Burnaby)
As a Customer Service Team Lead/Supervisor, you will play a critical role in overseeing and guiding a team of customer service representatives to deliver exceptional service and exceed customer expectations.
WHY JOIN US?

• Industry-leading company with a reputation for quality and customer support
• Family-like atmosphere
• 3 weeks vacations
• Opportunity to work with a wide range of customers and products
• Career growth and development opportunity
• A great benefits package

Salary:

• Annual salary of $60,000-$70,000 (salary is dependent on experience)

Job Duties & Responsibilities:

• Quote pricing accurately in a fast-paced environment
• Manage customer dealer base across Canada and Western US
• Provide excellent customer service to Canadian and US customers
• Collaborate with Sales, Marketing, and Operations Departments

Qualifications:

• Experience in order desk/customer service roles with regional or national dealer networks
• Minimum 5 years of experience in a customer service environment
• Ability to converse and write in French is an asset
• Strong interpersonal skills, attention to detail, and multitasking abilities
• Fluency in English, both written and oral
• Familiarity with the Sage/Accpac ERP system is advantageous

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