Sales Coordinator - Inside Sales

Full-time,12-month Maternity Leave with possibility of advancement to permanent status.

We are looking for an ambitious, creative, and motivated individual to join our growing Sales team at Samlex America. As a Sales Coordinator – Inside Sales, you will play a key role in achieving our company’s expansion goals. Ideally the candidates will demonstrate a passion for learning, a positive attitude, and a strong set of relationship building skills to impact growth by (1) managing existing customers, (2) prospecting new customers, and (3) providing administrative sales support to all our markets.If you are a self-motivated sales professional that is passionate about joining a dynamic and dedicated team with an entrepreneurial spirit and a drive to succeed, we want to hear from you.

Responsibilities

Managing existing customers:

• Provide ‘Level 1’ product knowledge/selection support.
• Assist with customer inquiries.
• Qualify and refer inbound leads to Samlex distributors.
• Confident handling inbound and outbound calls with distributors, dealers integrators, installers and end users.

Prospecting new customers:

• Pre & Post Tradeshow activities.
• Market research for new customers

Administrative sales support:

• Support the Customer Success Manager as needed.
• Provide administration support from order intake to delivery for all Samlex America customers, including the Latin Americanmarket, while performing tasks as assigned.
• Minimum Advertised Pricing (MAP) enforcement activities.
• Offer exceptional customer experience.
• Net Promoter Score (NPS) execution.
• Provide RMA / Warranty support.
• Refine/improve Customer Onboarding process.

Requirements

• Intermediate/advanced use of Microsoft Office tools including Excel, Outlook and Word.
• Well organized and able to multitask, prioritize and manage time efficiently.
• Technical awareness and conceptual ability.
• Highly collaborative team player who is eager to work in a fast-paced and high-growth sales environment.
• Previous experience working with a CRM platform.
• Spanish fluency (verbal and written).
• Bachelor’s Degree preferred.
• Possesses a confident, energetic, outgoing, and friendly demeanor.
• Excellent communications skills (verbal and written).

Company Profile

Samlex America, Inc was incorporated in 1991. Built on a foundation of respect, customer service, and quality products, we now serve over 90 countries worldwide.While responding to the market’s next-generation power conversion needs, we stay true to our roots by maintaining our commitment to relationships with customers and colleagues.As a manufacturer of quality power conversion products, we provide the versatility to convert the available power to the power that is needed for industries such as Communications, Alternative Energy, Electronics, Fleet, Marine, and RV.The culture at Samlex America is built on our shared core values.

Values:

• We Care: We care about our employees, customers, and suppliers, and will do whatever we can to help make working together as easy as possible.
• Enjoyment: We choose to have a positive attitude.What we do matters, it should be rewarding, and enjoyable, well beyond financial benefit.
• Respect: We are all necessary and depend on one another to ensure the job gets done
• Our Diversity: We have unique backgrounds, come from different places, and have varied education and experiences.
• Personal Best: We have the will to win, the passion for learning, and the desire to get things done.

Additional pay:

• Bonus pay

Benefits:

• Extended health care
• Company events
• Dental care
• Paid time off
• RRSP match
• Business casual dress
• Vision care

Schedule:

• 8-hour shift