Warehouse/Inside Sales Associate (Flocor Inc)

Flocor Inc. is subsidiary of Deschenes Group Inc. and a leader in the industrial pipe, valve and fitting distribution industry. We are searching for a Warehouse/Inside Sales Associate for our Prince George, BC Branch. The ideal candidate is responsible to complete warehouse duties, complete customer orders, receive incoming shipments, re-stock inventory, pack and load orders for shipment and complete all necessary documents. This position is also responsible to ensure customer satisfaction through receiving, generating and processing sales orders, preparing general correspondence and co-ordinating service needs. This position also serves as customer contact for such matters as pricing, scheduling and delivery.

Responsibilities

• Participate in special sales functions and trade shows as required/requested
• Locate and pick product and materials as per customer order requirements, use computer information or paper documentation to build order to completion, tag/label and prepare order for shipment, ensure all documentation relating to customer order is complete and filed
• Responsible to prepare sales and delivery quotations; communicate quotes and product specifications; liaises with warehouse personnel to co-ordinate deliveries with customers; follows up as required/requested
• To assist customers at warehouse sales counters as required/requested
• Prepare and generate reports as required/requested
• Other duties as assigned
• Responsible to resolve customer issues and/or problems; liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommends improvements and corrective actions
• Responsible to follow daily delivery schedule to ensure orders are picked and completed on time and in proper sequencing for efficient loading
• To participate in warehouse physical inventory as required/requested
• Responsible to receive sales orders from customers by phone, fax, email or via sales representatives; enters all information required for order picking into the system; transcribes all non stock material in orders to material control for purchasing purposes
• Responsible for shipping, receiving, and administrative duties in warehouse.
• Responsible to follow up on direct shipments from suppliers to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
• Demonstrate selling techniques to increase sales through use and promotion of complimentary and/or substitution products and specially priced items, pro-actively contacts customers as required/requested, reports on customer activity
• Assist with physical inventory as required/requested
• Responsible to participate in the Company Health and Safety Program; to undertake training as required/requested; to ensure adherence to all Health and Safety guidelines
• Responsible to remain current with Company products and services
• Respond to warehouse inquiries as required/requested; liaise with sales personnel as required/requested, to actively assist in the identification, communication and correction of warehouse errors
• To perform shipper & receiver functions

Qualifications

• Self starter, well organized with ability to multi task and work to deadline
• High degree of accuracy with attention to detail
• Knowledge of Pipe, Valves & Fittings (PVF), Mechanical/ Industrial, Waterworks & Fire protection is an asset.
• Must have capability to be trained and certified to operate mechanical lifting devices (fork lift, overhead crane, boom truck crane, etc)
• Computer literate, good mathematical skills
• Bilingual may be required for some locations
• Must be physically fit (walk, lift, climb)
• A combination of education and experience
• Excellent verbal and written communication and interpersonal skills
• Minimum twenty (20) months experience in a customer service, sales or warehouse environment, preferably with progressive levels of responsibility
• College Diploma in Sales/Marketing, Business Administration or a related discipline

Our Values

The success of our company is based on the balance between our 4 primary values:

• Integrity

We are honest and responsible.

• Respect

We care about our people and we are inclusive.

• Equity

We have management practices that ensure fair treatment for everyone.

• Teamwork

We achieve our goals by supporting each other.

We are an employer of choice!

Professional growth and training are an essential part of staff development, including;

• Professional development webinars and seminars
• Mentoring/leadership program
• On the job training
• Education assistance program
• Product knowledge training

Why this position may be right for you

• Additional Holiday Closure
• Competitive Salary
• Employee Focused Programs
• A Supportive and Positive Work Environment
• Canada's Best Managed Companies
• Learning & Development Opportunities

APPLICATION INSTRUCTIONS

If you are interested in this position, please submit and complete a Flocor application form from our website (https://www.flocor.ca/en/careers/), your cover letter and resume to [email protected]

Please clearly state the position you are interested in applying for in the email subject. Recruitment process could include testing, assessments, and interviews. A full background and reference check will be required for hire.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted in relation to an employment opportunity, please advise our Human Resources department or hiring manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Value