Customer Service Associate Jobs

Description -

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

• Enter cross references for codes or quantities ordered into GenWeb when required.
• CSR books delivery appointments for the client and is advised by the customer when shipments not delivered on time. CSR would work directly with the transport company in attempting to locate lost deliveries. CSR would work with client, customer and carrier to negotiate a new delivery time.
• Make changes to any EDI information that effects receipt or transmission of data through Acosta DMS Help
• Responsible for accept and process all orders in the Acosta Genweb system, communicate with accounts, facilitate and resolve issues surrounding order discrepancies.
• Entered detailed accurate notes into all orders/invoices (EDI, faxed, emailed).

Qualifications -

Requirements:

• High School Diploma/GED

Knowledge, Skills and Abilities Requirements:

• Must possess strong interpersonal, organizational and administrative skills
• 3-5 years customer service and/or office administrative experience
• Proficient in MS Offfice, including Word, Excel, and Outlook (Inter-Adv.)
• Previous relevant food broker for CPG experience is preferred
• Extremely well organized, detail oriented with an excellent ability to problem solve

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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