Customer Service Representative Jobs

SwimRVA is looking for an energetic and enthusiastic individual, who primary availability is to work nights and weekends to join our team as a Relationship Coach! The SwimRVA Relationship team strives to provide amazing first impressions and build relationships with those we serve to ensure a great overall experience. The right candidate is customer service oriented, organized, efficient, and positive. SwimRVA Relationship Coaches are reliable and consistent due to their strong work ethic. As a Relationship Coach you will serve in a vital role in the organization as you are the first and last person that interacts with those we serve.
The mission of SwimRVA is to elevate swimming in the Richmond region making water safety and aquatic fitness more accessible to all. SwimRVA believes our strength and impact is driven by our people. We invest in the growth and development of our team members in order to grow our impact.
The SwimRVA Relationship Coach Job Duties

• Customer stewardship administration to include mailings, spreadsheet management and packets
• Phone sales and customer service
• Provide exceptional customer experience
• Customer Service oriented with a passion to serve, creatively problem solve and build strong relationships
• Primary availability needs to be nights and weekends
• Greet and check-in participants
• Create customer engagement strategies

Qualifications

• Ability to assist in setup & load outs of various events
• Ability to multitask
• Able to lift and carry weights up to 50 pounds
• A positive attitude and work ethic
• Customer service oriented, organized, efficient, and positive
• Ability to communicate effectively both written and verbal

Salary/Benefits

• Free-employee facility membership to multiple locations
• Advancement opportunities with a dynamic, committed, and growing organization
• Main availability should be nights and weekends
• Starting at $14.00/hour
• American Red Cross First aid/CPR/ AED and Oxygen certification
• Part-time
• Flexible scheduling is available
• Employee Assistance Program
• Paid on the job training
• Free SwimRVA Hammerheads (adult swimming) membership
• 25% off program fees for your family
• Multiple locations- North Chesterfield, Church Hill, North Henrico
• SwimRVA Swim School instructor training through American Swim Coaches Association