Customer Service And Office Manager

We are currently seeking a qualified candidate for the position of Customer Service and Office Manager.

In this role, you will be responsible for overseeing customer engagement across multiple platforms and ensuring the smooth operation of the office. Strong communication and organizational skills are essential as you will be handling customer interactions and maintaining efficiency within the workplace.

Responsibilities:

Overseeing customer engagement: Manage and monitor customer interactions across various platforms, such as phone, email, social media, and live chat. Ensure prompt and effective communication, address customer inquiries, and resolve any issues or concerns to maintain positive customer experiences.

Coordinating office operations: Utilize strong organizational skills to oversee administrative tasks, including managing schedules, processing orders and shipping, maintaining office supplies and equipment, and handling general office logistics. Ensure the office runs smoothly and efficiently to support the productivity of the team.

Implementing customer service strategies: Develop and implement customer service strategies and policies to improve customer satisfaction and retention. Stay updated on industry trends and customer preferences to identify opportunities for service enhancements.

Analyzing customer feedback: Collect and analyze customer feedback, including surveys, reviews, and other feedback mechanisms. Use the insights gained to identify areas for improvement and implement necessary changes to enhance customer satisfaction.

Maintaining records and reports: Maintain accurate records and documentation related to customer interactions, office operations, and performance metrics. Generate regular reports to track key performance indicators and provide insights for management decision-making.

Qualifications:

• Knowledge of digital marketing & social media platforms and tools.
• Proficiency in computer skills and familiarity with customer relationship management (CRM) software, office productivity tools, and communication platforms.
• Proven experience in digital customer engagement, customer support, or a similar role.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Exceptional organizational and time management abilities with a keen attention to detail.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Professionalism, integrity, and the ability to maintain confidentiality.