Customer Service & Installation Manager

Are you looking to level up your career as a dynamic, team-oriented professional with a passion for customer service?

Our client is looking for a customer-focused Installation Manager, like YOU, to join a growing team!

ABOUT YOU:

• You are ready to launch into a management-level position!
• You are motivated to foster a supportive and enjoyable work environment where the business and your team can flourish to achieve their financial and professional aspirations.
• You are seeking the opportunity to mentor and train staff to set them up for success.
• At the heart of your experience lies a customer-centric approach that enables you to adapt your skills to any industry.
• You are open to expanding your horizons and learning more about the HVAC industry within a reputable company that prioritizes our customers and team.
• You lead by example with your unparalleled service delivery and integrity.
• You have a willingness to learn coupled with an ability to adapt to a changing environment.
• You have an unwavering focus to drive results and achieve company objectives within budget and on time.

WHAT’S IN IT FOR YOU?

• Training reimbursement to foster your personal and professional development.
• Join a reputable company with ample growth opportunities to foster your long-term professional development.
• Convenient on-site parking for easy commuting.
• Competitive compensation with an enticing, achievable annual bonus.
• Company cell phone.
• Comprehensive medical and dental benefits for you and your family.
• Fun team events to build lasting relationships with colleagues.
• RRSP matching to secure your financial future.
• Company-paid fuel card and access to a company vehicle.

YOUR QUALIFICATIONS:

• Dedicated to delivering customer service that goes above and beyond expectations.
• Experience taking a lean-in approach when challenges arise to ensure the best outcome possible for customers and the business.
• Possession of a Class 5 driver's license.
• Proven track record in leading and motivating teams within a fast-paced environment.
• Ability to influence others positively, rapidly build trust, and handle challenging situations.
• 3-5 years of experience in a fast-paced, high-volume workplace.
• Exceptional communication skills, both verbal and written.
• Process-oriented mindset with an acute eye for detail and a commitment to continuous improvement.
• A high degree of integrity that inspires pride and commitment in our team.

BONUS!

• Familiarity with Entrepreneurial Operating System (EOS).
• Experience with Nexstar.
• Experience working in HVAC and /or the home service sector.

YOUR KEY RESPONSIBILITIES:

As Installation Manager, you will be responsible for ensuring our customers receive excellent HVAC services and that our team is reaching their professional goals – you understand that these are the building blocks for meeting company objectives!

This position is a blend of leadership, coordination, teamwork, customer service, and strategic process improvement. Your day-to-day duties will include:

• Overseeing and managing customer inquiries, swiftly resolving issues, and fostering lasting customer relationships through expertly scheduled installations.
• Collaborating with quality control to identify opportunities for enhancing efficiency and optimizing processes.
• Managing the installation department and empowering them to deliver exceptional customer service.
• Embracing a flexible and supportive attitude, willingly assisting with other day-to-day tasks as needed.
• Skillfully coordinating projects, managing equipment and tools inventory, and sticking within budget.
• Nurturing a thriving team environment through the facilitation of team meetings, one-on-one interactions, training, and mentoring sessions.

If you are new to management and are ready to contribute to a growing organization that prioritizes exceptional customer service and team culture, we want to meet you!

Apply today with your resume!

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