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Operations And Customer Service Manager Jobs

Customer Operations Manager Jobs
By Zoomo At Toronto, Ontario, Canada
5+ years of experience in retail/operations management
Own core KPIs for store financial performance, operational efficiency, and customer experience
Raise the global Zoomo standard for in-person customer experience
Global and country-specific benefits packages
Develop and empower a store team of Technicians and Rider Advisors, including through active feedback and coaching
Collaborate with regional strategy, marketing, and partnerships teams to grow Canada into a global leader for Zoomo.
Assistant Manager, Customer Support And Operations
By BCAA At Burnaby, British Columbia, Canada
Proven communication skills (written/verbal) and ability to effectively communicate with various levels of management, team members and/or outside contacts
Demonstrated organizational, detail orientation, prioritization skills and time management skills
Identify, assess, and test new ways of working and develop recommendations for improving the structure and operationalization of cross-channel management
Liaise with reporting manager on task completion and updates
Collaborate with key stakeholders to align customer experience improvements with the omnichannel CX governance and operating model
Manage refunds and payment issues
Operations Manager – Warehouse And Customer Service
By Quantum Management Services Ltd. At Vaughan, Ontario, Canada
- Previous experience managing a team of order management/customer care, supply chain, logistics, and inventory management
- Effective time management skills to prioritize tasks and meet deadlines
- Evaluate stock levels and classifications to optimize inventory management
Warehouse Operations Manager – Join this rapidly growing distribution client in Vaughan!
- At least 5 years of experience in the Warehouse and Distribution sector
- Previous distribution start up experience highly desired
Operations Service Manager (Yul)
By Delta Air Lines At Montreal, Quebec, Canada
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements.
Demonstrates expertise in operations and strong customer service skills.
Working knowledge of Delta policies and procedures.
Strong written and verbal communication, including platform/presentation skills.
Must be approachable and have interpersonal skills that foster trust and respect.
Experience managing conflict and resolving problems effectively.
Customer Service And Office Manager
By TEMPÊTE At Vancouver, British Columbia, Canada
Proficiency in computer skills and familiarity with customer relationship management (CRM) software, office productivity tools, and communication platforms.
Exceptional organizational and time management abilities with a keen attention to detail.
Proven experience in digital customer engagement, customer support, or a similar role.
Knowledge of digital marketing & social media platforms and tools.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Ability to multitask, prioritize responsibilities, and work effectively under pressure.
Customer Service Team Manager - East And West
By Cansel At Canada
I am hiring 2 Customer Service Team Managers (1 for Eastern Canada and 1 for Western Canada)
As Cansel’s Customer Service Manager, you will be responsible for the following areas within Westernregion of Canada:
·Knowledge of our products, services and procedures
·Knowledge of our computer information systems such as SAP, Salesforce, Microsoft Word, and Excel
·Strong interpersonal communication and skills
·Focusing on the people on your team:
Operations And Customer Service Specialist
By Envol Strategies At , Vancouver, Bc, Ca
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Customer Operations Manager Jobs
By Hydro One At Timmins, Ontario, Canada
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a good knowledge of English to effectively communicate.
Requires extensive experience in customer service and distribution.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.
Operations And Customer Service Specialist
By Envol Strategies At Vancouver, British Columbia, Canada
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.
Operations And Customer Service Specialist
By Envol Strategies At Burnaby, British Columbia, Canada
Leveraging your logistics experience to skillfully manage third-party delivery, warehouse, and trucking teams.
Experience using Warehouse Management Systems is an asset.
You have knowledge or experience with e-commerce.
You bring 3+ years of Operations experience.
You bring 3+ years of Customer Service experience.
You have 1+ year of Sales experience, preferably in the e-commerce space.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for an experienced Operations Customer Service Manager to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview Operations Customer Service Manager is responsible for managing the customer service operations of a business. This includes overseeing customer service staff, developing customer service policies and procedures, and ensuring customer satisfaction. They must be able to communicate effectively with customers, resolve customer complaints, and provide excellent customer service. Detailed Job Description The Operations Customer Service Manager is responsible for managing the customer service operations of a business. This includes overseeing customer service staff, developing customer service policies and procedures, and ensuring customer satisfaction. The Operations Customer Service Manager must be able to communicate effectively with customers, resolve customer complaints, and provide excellent customer service. They must also be able to develop and implement customer service strategies, manage customer service staff, and ensure customer service standards are met. Job Skills Required
• Excellent communication skills
• Strong customer service skills
• Ability to manage customer service staff
• Ability to develop customer service policies and procedures
• Ability to resolve customer complaints
• Knowledge of customer service standards
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service standards
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service strategies
• Knowledge of customer service policies and procedures
Job Experience
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software
Job Responsibilities
• Oversee customer service staff
• Develop customer service policies and procedures
• Ensure customer satisfaction
• Communicate effectively with customers
• Resolve customer complaints
• Provide excellent customer service
• Develop and implement customer service strategies
• Manage customer service staff
• Ensure customer service standards are met