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Related keywords
- Customer Service Administrator
- Customer Service Representative and Office Administrator
- Customer Service Office Associate
- Customer Service Office Assistant
- Administrator To Customer Service
- Customer Service And Office Administrator
- Floating Customer Service And Office Administrator
- Bilingual Customer Service Administrator
- Customer Service And Office Manager
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Customer Service And Office Administrator
Company | Craftsman Collision |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-30 |
Posted at | 10 months ago |
We're currently seeking a full-time Customer Service and Office Administrator at our Powell Street location. We offer competitive wages ranging from $42,000 to $55,000 annually, 3 weeks of paid vacation, and extended health and dental. The Customer Service and Office Administrator will provide exceptional customer service and support the Shop with operations initiatives and administrative duties.
- Answers phones, handles telephone enquiries, books appointments, makes appointment reminder calls and notifies customers of repair completion as directed;
- Signs customers in and out and collects all necessary payments;
- Greets customers as they walk in the door and helps ensure their wait time is agreeable;
- Takes ownership of a customers’ concerns and issues until they are satisfied or until they are able to pass them on to the appropriate person;
- Interacts with customers in a caring, friendly and professional manner and assists in clearly identifying the customers’ needs to relay to the rest of the team. Gathers all required information to pass along to estimator;
- Helps customers to understand our processes and procedures by explaining in a clear, simple and respectful manner;
- Deals with all customer interactions promptly including monitoring of Production Dashboard in the Craftsman Management System (CMS) for alerts/correspondence as well as voicemail and email;
- Downloads and prints assignments from insurance companies using Audatex and Mitchell and prepares new files for estimators;
- Input documents and new hourly employees into Dayforce.
- Prepares monthly promotional and printing inventories and organizes replenishing as necessary;
- Orders all office supplies and printer toner cartridges;
- Supports in-shop training of new staff;
- Manages the shop’s email inbox and forwards, distributes or files emails accordingly;
- Arranges courier services when necessary;
- Updates CMS for arrived and delivered vehicles as changes occur;
- Posts any A/R cheques into Traverse A/R and reconciles any over/short payments;
- Enters invoices for non-trade payables (overhead) into Traverse A/P;
- Closes POS machine, prints and posts the Deposit Journal. Prepares a bank deposit slip daily for any cash/cheques;
- Posts PO Journals and Non-Trade Transaction Journals as required;
- Banking as required (at least weekly);
- Invoices parts/sublet/rental invoices relating to work orders via Purchase Orders and reviews any discrepancies;
- Finalizes all work orders from previous day and bill insurance companies accordingly;
- Follows month-end procedures on the first day of every month and reviews monthly reports with Shop Manager;
- Reconciles Flat-Rate and Straight-Time hours with employees (with the help of Shop Manager) and posts the Flat-Rate Journal in CMS on a semi-monthly basis. Prepares manual cheques and ROE’s for any terminated hourly employees or for those on leave;
- Other related duties as assigned.
- A/R Collections on unpaid balances including sending statements to customers and preparation of monthly log for Head Office;
- Prepares all payable cheque runs (mid & month end). Prepares monthly log for Head Office for any aging A/P amounts;
- Performs year-end requirements as directed by Head Office.
- Reconciles GL accounts 4920 (Other Income/Over-Shorts), 1130 (Employee A/R) and 1999 (Suspense);
- Reviews monthly ARA and MSP benefits statements for accuracy;
- Demonstrated ability to multi-task and prioritize, effectively managing time with minimal supervision
- Detail oriented and able to complete tasks with a high degree of accuracy
- A valid driver's license preferred
- Strong verbal, written and listening skills
- Experience with accounts receivable, accounts payable, and payroll preferred
- Post-secondary courses in a related field an asset
- Must be legally entitled to work in Canada with no restrictions
- Demonstrated desire and aptitude for learning and development
- Proficient in Outlook, Word and Excel with the ability and willingness to learn new applications
- Previous experience with payroll or HRIS systems preferred; Dayforce experience an asset
- Minimum of 3 years related experience in a fast-paced, team-oriented environment
- Strong interpersonal skills with customer service-oriented attitude
- When you’re part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training and more.
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