Office Administrator - With Great Benefits

We are looking to hire a competitive Office Administrator to join our passionate team at The Pine Project in Toronto, ON.
Growing your career as a Full Time Office Administrator is a great opportunity to develop productive skills.
If you are strong in adaptability, communication and have the right drive for the job, then apply for the position of Office Administrator at The Pine Project today!
Position Title: Office Administrator
Location: Hybrid, 1-2 days/week at our office 276-302 Carlaw Avenue, Toronto
Position Type: Permanent, Full-time (37.5 hours/week on average, but hours will vary byweek and time of year)
Compensation: $35,000 – $40,000/year plus benefits
Reports to: Operations Manager
About Us
The Pine Project is Ontario’s leading nature connection organization! We offer year-round nature connection programs for people of all ages in Toronto and the surrounding area, including Outdoor School, March Break programs, and highly sought-after summer camps. Each year we engage with over 1,500 children, teens, families and adults. Our programs foster confidence, competence, resilience and a deep relationship with nature in a way that is hard to achieve in more conventional learning environments.
By helping children connect to nature and teaching adults to do the same, we inspire children to respect, cherish, and care for the Earth. We are empowering the next generation of environmental stewards, problem solvers and leaders. Check out our website – pineproject.org – for more info.
We’re committed to promoting equity and diversity within our workplace and greater community. We’re especially excited to see applications from members of equity-deserving groups, particularly people from racialized backgrounds.
About The Role
We’re looking for an Office Administrator to support our organization by providing excellent customer service and administrative support in the areas of program registration and operations, communications, finance, and other day-to-day office functions. You are an enthusiastic team player who enjoys building relationships and helping others. You have a knack for organization and are an excellent multi-tasker. You feel inspired by cool nature mysteries and are keen to deepen your personal connection with nature. You embody Pine’s core values – respect, gratitude, awareness, life-long learning, and resilience – and demonstrate a strong personal commitment to equity and social justice. If this sounds like you, the Office Administrator role at Pine could be the right fit!
Your Focus
Community support:

• Troubleshoots and resolves customer-related matters
• Manages phone calls and emails in a manner that reflects Pine’s commitment to strong relationship-building and excellent customer service
• Fosters Pine’s external relationships with past, current, and new participants/registrants by communicating about Pine Project programs, registration processes and policies
• Engages in community activities and events, as needed

Communications

• Assists in the creation of and executes participant communications collateral as it relates to programs, community events and administrative needs
• Contributes to culture creation for field staff and volunteers
• Provides ongoing communication and support for the Pine Project community
• Assisting the Director of Development and Communications with creation and implementation of Pine’s Communications strategies

Administration

• Acts as a liaison between program participants/caregivers and the field team to efficiently communicate updates and changes
• Prepares reports and documentation required to support programs
• Executes seasonal program preparation, such as preparing and printing rosters, organizing supplemental information, assembling program binders and bins, prepping any additional program materials
• Provides other administrative support, as needed
• Contributes to improvements in systems and processes that support program delivery
• Maintains and updates filing systems
• Manages office supplies and organization
• Updates electronic records and databases with customer, staff and other information
• Executes registration for all of Pine’s programs (e.g. processes registrations and other related transactions, enters data, and maintains the registration database)

Finance

• Monitors customer payments, following up on failed payments and outstanding balances
• Assists with finance tasks such as processing expense claims and other payables
• Prepares and sends donor receipts
• Enters financial data

Why you should apply
What You Bring

• Demonstrated customer service and conflict resolution skills, including ability to manage challenging conversations. Enjoys helping others.
• Extremely well organized, detail-oriented, and are comfortable managing deadlines
• Ability to alternate working collaboratively and autonomously
• Valid G class driver’s license and clean driving record (desired)
• Identify with the Pine Project’s mission, vision and values. Strong personal and professional commitment to equity and racial justice
• High level of computer proficiency, including the Microsoft Office Suite. Experience with content management systems and registration software is an asset. Experience with WordPress, Canva, and social media platforms is an asset.
• Exceptional interpersonal and communications skills

What We Bring

• A community that values connection and life-long learning
• Casual and welcoming work environment
• Group retirement and group insurance (including health and dental) benefits
• Work with purpose. Make a difference for nature and people!
• Opportunities to develop your connection to nature and learn from experienced mentors
• Discounts on Pine Project programs
• Paid training and staff development
• Four weeks vacation and generous leave policies
• Hybrid work model

How to apply
Please submit a resume and cover letter to View email address on nationtalk.ca by Monday 10 July 2023
Your cover letter should be about one page in length and include:

• Why you are interested in the Pine Project and the position
• A brief description of your relevant skills, experience and aptitudes. Applicants who do not meet all of the stated qualifications but have transferable skills, experiences or aptitudes are encouraged to apply and explain their relevance to the role in the cover letter.
• Where you saw this job posting

While we thank all applicants for their interest, only successful candidates will be contacted for an interview. No phone calls please.
The Pine Project is an equal opportunity employer. We are committed to promoting equity, inclusion and diversity within our workplace and greater community. We work proactively to develop a barrier-free selection process and inclusive work environment that is increasingly representative of the communities we live and work in, and where all team members are able to express ideas, opinions and experiences.
We welcome applications from all qualified individuals with an interest in advancing our mission, vision and values, and assisting us in deepening our commitment to Anti-racism/Anti-oppression. We especially encourage applications from members of historically disadvantaged and under-represented groups, including those who identify as Black, Indigenous and People of Colour, persons with disabilities, newcomers to Canada, and/or LGBTQ2S+. If contacted for a job opportunity, please advise us of any accommodation measures required to enable you to be assessed in a fair and equitable manner. Information received will be addressed in confidence.
Benefits of working as a Office Administrator in Toronto, ON:

• Advantageous package
• Advancement opportunities
• Learning opportunities