Manager Hub Operations – Cargo

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the General Manager, Hub Operations – Cargo, The Manager, Hub Operations - Cargo is responsible for the day-to-day management of the station including operational decisions and the overall coordination of activities to safely deliver and improve the customer experience while achieving operational and financial objectives. Responsible for safety in the day-to-day operations including interactions with suppliers, shippers etc.
Key Functions

• Accountable for conducting investigations on all safety related incidents or accidents
• Participate in ongoing employee communication sessions and daily Leads/Staff meetings
• Seek and communicate opportunities for cost control (including exercising risk management)
• Contributes to the development and implementation of short- and medium-term hub strategies.
• Manage processes to encourage and obtain ongoing feedback from employees to identify concerns
• Foster and maintain relationships with IAM representatives and leadership
• Provide leadership to Cargo staff to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and performance standards.
• Responsible for managing a safe and viable freighter operation
• Analyze trends and statistics for performance efficiencies and effectiveness
• Drive front line employees to consistently deliver good management of cargo operations and work towards station and company KPI (Key Profit Indicators).
• Responsible for the supervision of all warehouse and airside operational activities, ensuring the safety and security of Cargo operations.
• Promote and manage a corporate culture of accountability and ownership
• Support the station(s) with generating reactive and proactive safety reporting
• Responsible for managing all facets of cargo performance at the Toronto (YYZ) Cargo Terminal, while working alongside his/her team of CSM’s.
• Meet and exceed operational customer service targets for Toronto Hub in a safe and cost-effective manner.
• Responsible to identify and implement continuous improvement initiatives as they pertain to the customer.
• Establish and enforce clear performance expectations and accountability for their team
• Lead the Development & execution of the Operations Control Centre and the proactive management plan.
• Be proactive in supporting succession planning and management development
• Recognize and acknowledge employees who consistently deliver service excellence and as well have the ability to hold employees accountable for performance failures.

Qualifications

• Demonstrated ability to develop and implement action plans that achieve objectives
• Thorough knowledge or resource management, absenteeism control and return to work programs
• Proven leadership and negotiation skills
• Must demonstrate solid operational background
• Recognized ability to work under pressure, handle stressful situations and maintain flexibility
• Good conflict resolution skills
• University degree require.
• Sound understanding of the IAMAW CBA and Air Canada labour relations practices
• 5 years work related experience.
• Oversight and implementation of workplace accommodation programs
• Excellent problem-solving skills
• Strong presentation skills with solid verbal and written communication skills
• Focused on continuous improvement, must be a creative and innovating thinker
• Demonstrate sound judgment, maturity and initiative
• Strong commitment to teamwork

Conditions Of Employment

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.