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Customer Service Experience Manager Jobs in Quebec

(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Customer Experience Manager Jobs
By Michaels Stores At Saint John, New Brunswick, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Sr Manager, Customer Experience, Service
By 1Password At Canada
Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.
Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.
Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.
Customer Experience Manager - Fashion Retail
By PeopleFind Inc At Greater Ottawa Metropolitan Area, Canada
Work with a dynamic executive management group.
Excellent base salary - commensurate with experience, plus incentive and benefits.
Manage a leading retail fashion store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
LOCATION: OTTAWA WEST OF DOWNTOWN.
If you are this individual, then we are interested in talking to you.
Manager, Customer Service Jobs
By National Bank of Canada At Québec, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?
Assistant General Manager, Customer Experience & Satisfaction Management
By Nissan Motor Corporation At Chiasson Office, New Brunswick, Canada
Experienced using social media management tools, such as HootSuite, Buffer, and Google Analytics.
Bachelor's degree in social media management, marketing, or a related field.
Experienced in team leader or manager role. A year of customer service experience would be beneficial.
Manage online social media’s contact points for customers wanting to engage with the company via all company’s social media platforms/pages.
Monitor, identify, manage and responds to customer queries, concerns, comments, complaints posted on all company’s social media platforms/pages.
Maintaining a working knowledge of company products to effectively communicate with customers
Customer Experience Manager - Virtual Store, Canada
By Tesla At Montreal, Quebec, Canada
Experience in managing remote and virtual teams is an asset but not a requirement
Self-starting entrepreneur with exceptional management and coaching skills
Set team and individual goals to meet expectations and manage on-going performance
Bachelor’s degree or equivalent professional experience
3+ years of phone sales or customer service or experience in managing an inbound/outbound call center environment
Excellent written and verbal communication skills
Customer Experience Manager Jobs
By The Home Depot Canada At Pointe-Claire, Quebec, Canada

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department ...

Customer Experience Manager Jobs
By AccessHR At Greater Calgary Metropolitan Area, Canada
•Expertise in recruitment, performance management, and employee engagement and development.
•Review and manage individual performance; provide clear, immediate feedback and training.
•Outstanding interpersonal relationship building and coaching skills.
•3+ years of leadership experience, preferably in a customer-focused sales, e-commerce, or contact center environment.
•Interest and knowledge of economy and stock markets.
•Competitive compensation plan including discretionary bonus, generous vacation allowance, benefits plan, and flex days.
Gestionnaire De L’expérience Client/Customer Experience Manager
By Tesla At Baie-d’Urfé, Quebec, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Apte à obtenir les certifications locales nécessaires, le cas échéant
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manager, Customer Service Jobs
By National Bank of Canada At Canada
Experience in personnel management and coaching
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Build loyalty by maintaining close relationship with clients and offering them quality service
Experience in business development and customer service
Knowledge of financial products and services
Please note that the incumbent will be assigned to the branch in Lasalle.
Manager, Customer Service Jobs
By National Bank of Canada At Val-d’Or, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Knowledge of financial products and services, an asset
Health and wellness program, including many options
Employee and Family Assistance Program
Ready to live your ambitions?
Manager, Wireless Network, Customer Experience Management
By Bell At Montreal, Quebec, Canada
5+ years of experience in wireless network performance management monitoring.
Strong technical knowledge of wireless network performance management monitoring tools, processes, and metrics.
Lead and manage a team of wireless network performance management monitoring professionals.
Collaborate with cross-functional teams to identify and resolve issues related to network performance management monitoring in an agile and collaborative manner.
Bachelor's degree in Computer Science, Engineering, or equivalent experience in a related field.
Knowledge of agile and lean principles and methodologies.