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Customer Service Experience Manager Jobs in Morris, Manitoba

Senior Research Manager, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Ability to manage multiple projects – strong quantitative research project management skills
Bachelor’s degree in marketing, business management, computer science, research or related field
Ideal candidates will have up to 5 years of quantitative market research experience
Expertise working with customer satisfaction/experience tools and methodologies preferred
Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset
Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues
Senior Program Manager, Customer Experience Programs
By Coinbase At Toronto, Ontario, Canada
Collaborate with various cross-functional teams, including (but not limited to) Operations, Product, Tooling, Analytics, Knowledge Management, Training and Workforce Management
6+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Previous experience in Tech, Crypto, Finance or Fintech
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Customer Service Experience Representative
By Aviso Wealth At Toronto, Ontario, Canada
If you have any experience in a digital company you are really on track
A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
Experience in the financial services industry could help, especially if it was with a customer experience leader
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Customer Service Manager Jobs
By Synerion North America Inc. At Toronto, Ontario, Canada

Synerion Inc. is a leading workforce management software company that specializes in providing innovative solutions to help organizations optimize their workforce productivity and efficiency. We are ...

Customer Experience Manager Jobs
By NewRich Network At Toronto, Ontario, Canada
A plus - experience with support, inventory management, small businesses, and working remotely.
Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)
Create and manage the team’s schedule against support hours of operation
Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.
Self-starter: You are naturally self-motivated and can manage your own time well.
Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.
Senior Manager - Customer Experience Lead
By Mondelēz International At Toronto, Ontario, Canada
Process management and planning skills
Proven experience in order management, customer service, or a similar role in the CPG industry.
Experience managing onsite and remote teams
Good understanding of supply chain management, order to cash cycle, and commercial areas
Collaborate with IT teams to enhance order management systems and tools.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
Manager, Customer Experience Jobs
By Cadillac Fairview At Toronto, Ontario, Canada
Knowledge of Asana and project management experience.
Responsible for budget management and invoicing on responsible projects.
Owns Your Expertise - empowers themselves and demonstrates strong knowledge in experience marketing and data driven strategy.
Assess and set necessary program KPI's and then track, report and analyze performance of programs to deliver the optimal customer experience.
Ability to autonomously lead and effectively manage projects as well as key stakeholders.
Minimum of 5+ years of marketing experience with a preference to customer experience marketing.
Senior Manager, Global Customer Experience
By Scotiabank At Toronto, Ontario, Canada
Solid understanding / experience in the design / management of customer experience programs
Strong project management skills, capable of developing & executing plans
Manages initiatives, including design solutions, working with key stakeholders to make enhancements to the customer experience
Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge
Minimum 5 years of relevant experience in a customer experience role
Minimum 5 years of relevant experience in the financial industry
Senior Manager - Customer Communications & Experience Team
By Rogers Communications At Toronto, Ontario, Canada
8 years+ progressive experience in project management and communications with experience leading a team;
Drive issue resolution, always considering the customer experience and minimizing channel and revenue impacts;
Experience working with technical and network teams in a complex organization;
Advanced writing, editing and proof-reading skills in English;
Proven ability to manage conflicting priorities and to deliver multiple projects to tight deadlines in a fast-paced environment;
Identify and implement continuous process improvement opportunities to maximize efficiencies and reduce customer pain-points;
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Customer Service Manager Jobs
By Wazo Furniture At North York, Ontario, Canada
Strong organizational and time management skills
5+ years in a management role.
Post-Secondary Education or a combination of work experience and education
Determine ways of improving systems and processes to provide the best customer experience
Maintain professional and technical knowledge by tracking trends in call and service tickets and implementing improvements
Ensure the team is staffed appropriately to meet all performance requirements
Ft Customer Experience Manager
By Michaels Stores At Winnipeg, Manitoba, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Manager, Customer Experience [Td Bank]
By CareerBeacon At Seaforth, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Customer Service Experience Representative
By Aviso Wealth At Vancouver, British Columbia, Canada
If you have any experience in a digital company you are really on track
A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
Experience in the financial services industry could help, especially if it was with a customer experience leader
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Manager, Customer Experience [Td Bank]
By CareerBeacon At Bracebridge, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Customer Experience Product Manager
By Kelly Services (Canada), Ltd. At Vancouver, British Columbia, Canada
• 5 years experience in Product Management or similar roles
• Work collaboratively with the cross functional teams to create a unified Digital Experience
• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.
• Problem Solving skills and ability to think outside the box
• Experience with CRM or Salesforce and/or Tableau is preferred
• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.
Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Retail Customer Experience Manager - Ladies Fashion - Saskatoon
By PeopleFind Inc At Greater Saskatoon Metropolitan Area, Canada
Work with a dynamic executive management group.
Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or
Excellent base salary - commensurate with experience, plus incentive and benefits.
PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.
Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.