Register
Recruit Create CV

Customer Service Experience Manager Jobs in City of London, Ontario

Manager, Customer Experience [Td Bank]
By CareerBeacon At Bracebridge, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Industrial Customer Service Manager
By Adecco At Hamilton, Ontario, Canada
They are looking for a Customer Service Manager with Industrial experience to join their Hamilton location.
· Bachelor’s or Technologist degree in Mechanical Engineering or Electronics, or equivalent experience
· 5+ years of relevant experience
If you are interested in this Customer Service Manager role please apply now!
· Lead the Service Department and contribute to the improvement of the technical products & processes.
· Ability to work flexible hours
Customer Service Manager Jobs
By Quantum Management Services Ltd. At Mississauga, Ontario, Canada
- 5+ years proven experience in customer service management within a manufacturing or related industry preferred
- 2 to 3 years of experience in a management/supervisor/leadership role
- Strong organizational and time management skills
- Prepare regular reports on customer service metrics, sharing insights and recommendations with the management team
- Proficiency in using office software and customer relationship management (CRM) tools
- Manage daily office operations, maintaining an organized and productive workplace environment
Customer Experience Lead- Assistant Manager
By Laura Canada At Markham, Ontario, Canada
Supportive management team and good work/life balance
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Experience as a team leader or sales trainer
Strong selling and customer service skills
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence the store’s results.
Customer Experience Manager - Victoria's Secret - Lime Ridge - Hamilton, On
By Victoria’s Secret & Co. At Hamilton, Ontario, Canada
Victoria’s Secret & Co Customer Experience Manager
Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Experience with influencing cross-functional partners in informal and formal settings to get things done.
3+ years of retail leadership experience preferred
Assistant Manager - Customer Experience Manager
By Laura Canada At Mississauga, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Assistant Manager - Customer Experience Manager
By Laura Canada At Ottawa, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Onstar Business Solutions (Obs) Customer Experience (Cx) Manager
By General Motors At Oshawa, Ontario, Canada
Provide seamless onboarding experience, as well as, proactive and ongoing relationship management support to key accounts
Experience working with Dealership Fleet Managers and Fleet & Commercial customers
Financial – understand and analyze financial performance and manage a P&L statement
Communication – oral, written, presentation skills (MS Powerpoint)
University degree (Business/Marketing) or relevant experience equivalent
Customer Service Experience or OnStar Experience – 3 years minimum
Customer Experience Manager - Oakville
By Tesla At Oakville, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Customer Experience Project Manager
By Grainger Canada At Markham, Ontario, Canada
Exemplary core project management knowledge and skills and expertise in the use of various project development life cycle methods and tools.
5-7 years of c project management and/or process improvement experience highly preferred
Proven relationship management skills that enable effective navigation in a highly matrixed organization and incorporates and fosters appropriate customer focus.
Coordinates formation and disbandment of project team, including effective stakeholder management.
Determines project scope, resource requirements, milestones, budgets and risks.
Manages scope to ensure commitments are achieved and takes the initiative to make propose adjustments and/or recommendations in project/program aspects.
Customer Experience Manager Jobs
By SiftMed At St John’s, Newfoundland and Labrador, Canada
5+ years with proven experience in customer success management and/or sales roles.
Leverage customer success management tools to monitor customer interactions, track key metrics, and drive proactive engagement.
Familiarity with customer success management tools (e.g., Salesforce, Gainsight, Totango).
Develop and implement strategies to enhance customer experience and drive customer success.
Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
Excellent communication and interpersonal skills.
Customer Service Manager Jobs
By Strategy Recruitment Group At Markham, Ontario, Canada
4-5 + years' of customer service at a management level required
Manage large customer/business accounts and support with daily questions and opertations
Manage the on-boarding of new accounts
Bachelor's degree or equivalent experience
Strong problem solving skills with the ability the multitask
Excellent written and verbal communication skills
Customer Experience Manager - Ottawa
By Tesla At Ottawa, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By Michaels Stores At Milton, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Manager, Library Customer Experience
By City of Mississauga At Mississauga, Ontario, Canada
Demonstrated experience and success with change management
Experience in application of project management tools and strategies
Perform Duty Manager responsibilities for the Mississauga Library on a regular basis.
Reporting to the Manager, Central Library and Community Development, responsible for system-wide circulation services.
Oversee all public service Page responsibilities within Hazel McCallion Central Library (HMCL).
Superior communication (verbal, written and presentation), problem-solving, decision-making, and conflict resolution skills
Customer Experience Manager / Full Time (Remote)
By Bizagility LLC At London, Ontario, Canada

We are looking for a highly motivated and detail-oriented Customer Experience Manager to join our team. In this role, you will be responsible for providing exceptional customer service to our clients ...

Assistant Manager Customer Experience
By City of Richmond Hill At Richmond Hill, Ontario, Canada
Acts as a support to customer experience assistants in resolving customer issues, queries, and/or complaints.
Communication skills including the ability communicate appropriately to the audience using the correct level of language for understanding.
Demonstrated data and analytical skills.
Leadership skills including understanding and participating in change initiatives.
Duties and Responsibilities Cont'd (if applicable)
Contribute to relevant initiatives in RHPL’s strategic roadmap.
Customer Service Manager Jobs
By Momentous At Ottawa, Ontario, Canada
Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).
10+ years customer service experience preferably providing technical support
Experience using Zendesk or similar platforms
Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.
Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;
Continuously identify opportunities to increase efficiency and effectiveness
Manager, Customer Experience [Td Bank]
By CareerBeacon At Seaforth, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Service Manager Jobs
By Walmart Canada At Simcoe, Ontario, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Senior Research Manager, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Ability to manage multiple projects – strong quantitative research project management skills
Bachelor’s degree in marketing, business management, computer science, research or related field
Ideal candidates will have up to 5 years of quantitative market research experience
Expertise working with customer satisfaction/experience tools and methodologies preferred
Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset
Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues
(Can) Customer Service Manager
By Walmart Canada At Montreal, Quebec, Canada
Handles customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager Jobs
By Jagger At Canada
Experience working independently and within a small team, preferably remotely
You have worked with product management-focused tech and understand the voice and challenges of our users.
Serve as our customers’ go-to person by building relationships with key stakeholders and users within our Business tier
Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction
Proactively monitor the health of your accounts and engage proactively to ensure optimal engagement
Identify growth opportunities within accounts to increase ARR
Customer Service Experience Representative
By Aviso Wealth At Vancouver, British Columbia, Canada
If you have any experience in a digital company you are really on track
A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!
Experience in the financial services industry could help, especially if it was with a customer experience leader
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
(Can) Customer Service Manager
By Walmart Canada At New Westminster, British Columbia, Canada
Handle customer and Associate concerns and provide guidance as required.
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Customer Service Manager- Dieppe
By Canadian Linen / Quebec Linge At Dieppe, New Brunswick, Canada
2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
2+ years of management experience (including training and development);
Excellent time management and problem-solving skills.
Create presentations and other management-level reports;
Direct, supervise and manage drivers and assigned routes;
Bachelor's degree is preferred but equivalent experience will be considered;
Customer Experience Product Manager
By Kelly Services (Canada), Ltd. At Vancouver, British Columbia, Canada
• 5 years experience in Product Management or similar roles
• Work collaboratively with the cross functional teams to create a unified Digital Experience
• Work closely with Support, Sales Operations, Marketing, Finance to gather customer feedback and introduce product updates.
• Problem Solving skills and ability to think outside the box
• Experience with CRM or Salesforce and/or Tableau is preferred
• Interview internal and external stakeholders to map the Product Lifecycle from inception to end of life.
Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Customer Service Manager Jobs
By Motion At Regina, Saskatchewan, Canada
5+ years of proven sales or customer service leadership experience
High school diploma coupled with some post-secondary education (preferred)
Polished interpersonal skills, employing tact and diplomacy handling situations and people
Strategic manager of people and personalities to optimize team results
Experience managing and mentoring a customer facing team
Industrial / distribution experience, an asset
Retail Customer Experience Manager - Ladies Fashion - Saskatoon
By PeopleFind Inc At Greater Saskatoon Metropolitan Area, Canada
Work with a dynamic executive management group.
Success as a Customer Experience Manager, as an Assistant Store Manager, Assistant Manager or
Excellent base salary - commensurate with experience, plus incentive and benefits.
PLEASE NOTE THAT THIS POSITION IS ALSO REFERRED TO AS ASSISTANT STORE MANAGER OR ASSISTANT MANAGER.
Store Manager in a retail ladies apparel environment in a specialty retail chain or a department store.
A believer in building a clientele based on client knowledge and understanding each client's unique fashion needs.
Customer Service - Japanese Speaking Game Presenter (No Experience Required)
By Evolution At Burnaby, British Columbia, Canada
Extended Health and Benefit Plan
Engage in friendly conversation, without offering your opinion (sports, music, and trivia facts)
No experiences required as we will provide paid in-house training
NO EXPERIENCE REQUIRED, PAID TRAINING!
Professional and service-minded with good communications skills
Fluent in Japanese, working knowledge of English
Customer Experience Manager Jobs
By Michaels Stores At Saint John, New Brunswick, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Hr Customer Service Manager
By Diamondpick At Calgary, Alberta, Canada
8- 10 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Ability to answer to queries related to payroll
Sr Manager, Customer Experience, Service
By 1Password At Canada
Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.
Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.
Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Terrace, British Columbia, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Service Manager Jobs
By Carelancer At Ontario, Canada
Stay updated on industry trends and best practices in customer service management.
Bachelor's degree in business administration, management, or a related field.
Proven working experience as a Customer Service Manager
Recruit, Manage and supervise a team of customer service representatives.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
Customer Experience Manager – Airports / Chef De L’expérience Client – Aéroports
By Air Canada At Halifax, Nova Scotia, Canada
A minimum of two years previous people management experience;
Customer Experience Manager – Airports
Skills & Abilities required are
Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance;
Strong interpersonal skills (organizational, team oriented & focused)
A genuine passion for creating and leading a global top ten Airline customer and employee experience ;