Bilingual Customer Experience Representative Jobs in British Columbia

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Must Have Experience/Knowledge Of :

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Develop and utilize detailed product knowledge and strong attention to detail

Manage a working inventory of replacement parts to ship to customers globally

2+ years general customer service or retail experience

Experience with Desk.com or a similar customer service tool

Experience in eCommerce or related business operation

Communicate customer feedback and liaise with other departments to adhere to set standards

Develop and utilize detailed product knowledge and strong attention to detail

Manage a working inventory of replacement parts to ship to customers globally

2+ years general customer service or retail experience

Experience with Desk.com or a similar customer service tool

Experience in eCommerce or related business operation

Communicate customer feedback and liaise with other departments to adhere to set standards

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Qualifications – Education, Experience, Skills And Expertise

Deliver continual education, certification training, workflow improvements and product offerings to improve program efficiency and procedural outcomes.

Use knowledge of accounts to help determine and the overall strategy to grow the business with Territory Manager.

Troubleshooting and liaising with PENTAX Canada head office to rectify any customer experience issues.

Identify sales pipeline leads identified through customer conversations or audit process and collaborate with Territory Manager to deliver on opportunities.

Elevating Customer Experience Through Value-based Programs

Strong time management and organizational skills

Resolving customer queries and complaints by directing any urgent calls/issues to Senior Management

Strong analytical and problem-solving skills

Ability to offer excellent customer service

Communicating with existing clients on a day-to-day basis

Maintaining a record of customer communication

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection