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Company | Brevo |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-06-04 |
Posted at | 1 year ago |
Collaboration and innovation, while staying humbly open are at the root of our identity. At Brevo, we are a growing and diverse team with offices across France, India, Germany, Austria, US/Canada, and more. Headquartered in Paris, Brevo is the European leader in Customer Experience Stack.
- Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers
- Address challenging customers and problems that require escalation outside of the department
- Report, analyze and resolve system, clients and operational issues that impact service quality
- Answer all client incoming calls with proper tone and professionalism
- Grow client relations and work closely with the tech team to identify bugs
- Manage and resolve daily client tickets
- Ensure that clients' questions and problems are resolved properly and quickly
- Strive to provide all customers with an outstanding customer experience
- Excellent written and spoken communication skills in French/English
- Familiarity with email marketing
- Customer focused with the ability to build customer relationships and customer confidence
- The ability to jump right into a fun and relaxed office culture
- Fluent in French
- At least 1+ years of experience in customer service
- Currently living in the Seattle, Washington area
- Team events
- Hybrid/full remote work options
- A modern office in a central location with free snacks/drinks and fun activities!
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Paid time off and paid holidays
- ..and more!
- All Brevo employees are granted our shared ownership plan - the more Brevo will be evaluated, the more you will get
- Monthly Lunch Stipend
- Optional RRSP plan
- Optional health insurance package
- The chance to grow your professional and technical skills, with real room for career progression
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Budget to support your workspace at home
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