Bilingual Customer Experience Representative Jobs

Relevant experience in customer service

Well-developed interpersonal and persuasive skills

Send in your resume and our talent acquisition advisors will contact you for a quick chat if you fit these requirements.

You are a customer first, roll up my sleeves and get it done enthusiast.

You see grey zones, blurry lines and change as an opportunity to improve.

You chase down solutions to obstacles and revel when faced with challenges.

Cutting edge sales tools, including a data management device with CRM software

Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions

Outside business-to-business sales or route sales experience preferred

Work with the Customer Service team to develop strategies to further develop our market share

Conduct presentation meetings with potential clients as needed

Incentives based on monthly sales

Ability to work independently, while remote, with proven time management, organizational and problem-solving skills

We offer a hybrid work environment, combining remote work and attendance in the office.

Participating in team huddles and continuing education and development

Competitive base salary and a wide range of additional benefits

Outstanding oral, written, and inter-personal communication skills

You are willing to pass any additional required licenses and qualifications required for the role

Manage and resolve daily client tickets

Strive to provide all customers with an outstanding customer experience

Work independently to master emailing best practices, as well as our platform and the tools we offer customers

Excellent written and spoken communication skills in French/English

At least 1+ years of experience in customer service

The chance to grow your professional and technical skills, with real room for career progression

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

• Excellent technical and data entry skills, including the utilization of a 10-key touchpad

• 1-3 years’ work experience in a related role

• Demonstrated experience solving customer service inquiries

• Effective verbal and written communication skills

Customer Service Representative (Bilingual French/English)

• Proficient in Microsoft Office and Windows Operating Systems

Strong Customer Experience and troubleshooting skills

Proven data entry and typing skills

Flexible, hybrid schedule offering work from home and in-office options

Expertly handle Customer Experience inquires and ensures quality service to both internal and external customers

Exceptional conflict resolution, negotiation, and objection handling skills

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

All the equipment necessary to work from home is provided

Three-week paid training at our Dorval terminal

Answering to customer questions by phone

Take the necessary steps to answer their questions

Ability to work under pressure

Access to the employee assistance program

Process data entry requirements relative to operational movements.

Strong ability to multi-task and effectively manage work requirements.

Group Benefits offered - health and dental.

Strong verbal and written English communication skills.

Previous experience in the logistics transportation industry would be considered an asset.

Experience working with TMW software would be considered an asset.

Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills.

Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is asset.

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.

Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment.

Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations.

Valid Smart Serve Certification or ability to obtain.

Experience working in E-Commerce, Customer Service or Digital Sales.

Exceptional analytical and problem solving skills.

Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.

Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).

Maintaining and updating customer orders and information as they occur.

Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.

Participate in ongoing training to stay up-to-date on product knowledge and customer service skills

Provide feedback to management regarding customer concerns and trends

Strong communication skills, both written and verbal

Experience with customer service or related field is a plus

Flexible schedule and remote work opportunities

Comprehensive benefits package, including health, dental, and vision insurance

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection