Bilingual Customer Experience Representative Jobs in Montréal, Quebec

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

Seeks assistance, guidance, or decision-making from management to assist customers when needed.

Maintains solid knowledge and compliance with Company and Client policies and procedures.

Demonstrates ability to provide a professional and friendly experience to both co-workers and customers.

1 – 2 years’ inbound contact center experience.

2 – 3 years’ customer facing customer services experience.

Technology Competencies: general internet skills including the ability to access/utilize various websites.

Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.

Promote company products, features, and benefits through consultative customer qualification

Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.

Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills..

Maintain a working knowledge of company products and services. Opportunity to specialize in certain operational processes will be encouraged

Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes

Relevant experience in customer service

Well-developed interpersonal and persuasive skills

Send in your resume and our talent acquisition advisors will contact you for a quick chat if you fit these requirements.

You are a customer first, roll up my sleeves and get it done enthusiast.

You see grey zones, blurry lines and change as an opportunity to improve.

You chase down solutions to obstacles and revel when faced with challenges.

Ability to work independently, while remote, with proven time management, organizational and problem-solving skills

We offer a hybrid work environment, combining remote work and attendance in the office.

Participating in team huddles and continuing education and development

Competitive base salary and a wide range of additional benefits

Outstanding oral, written, and inter-personal communication skills

You are willing to pass any additional required licenses and qualifications required for the role

• Excellent technical and data entry skills, including the utilization of a 10-key touchpad

• 1-3 years’ work experience in a related role

• Demonstrated experience solving customer service inquiries

• Effective verbal and written communication skills

Customer Service Representative (Bilingual French/English)

• Proficient in Microsoft Office and Windows Operating Systems

All the equipment necessary to work from home is provided

Three-week paid training at our Dorval terminal

Answering to customer questions by phone

Take the necessary steps to answer their questions

Ability to work under pressure

Access to the employee assistance program

Experience working in E-Commerce, Customer Service or Digital Sales.

Exceptional analytical and problem solving skills.

Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.

Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).

Maintaining and updating customer orders and information as they occur.

Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.

1 year of relevant experience.

Strong verbal and written communication skills in French and English.

Excellent problem-solving and organizational skills.

Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.

Process customers’ orders promptly and efficiently through the phone or by email.

Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).

Cutting edge sales tools, including a data management device with CRM software

Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions

Outside business-to-business sales or route sales experience preferred

Work with the Customer Service team to develop strategies to further develop our market share

Conduct presentation meetings with potential clients as needed

Incentives based on monthly sales

Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment

Demonstrate empathy and excellent listening skills

High school diploma or equivalent certification

Previous experience in a high-volume, fast-paced environment

Superior interpersonal, verbal, and written communication skills

Designated workspace at home, with a reliable high-speed internet connection

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Experience working in Property Management industry is preferred

Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills

Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is required.

Accurate with numbers, calculations and data entry

Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team

Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations

Must Have Experience/Knowledge Of :

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client

Past experience in a customer service role where you provided a variety of needs based solutions

Experience working in a team and metrics-based performance environment

Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Develop and utilize detailed product knowledge and strong attention to detail

Manage a working inventory of replacement parts to ship to customers globally

2+ years general customer service or retail experience

Experience with Desk.com or a similar customer service tool

Experience in eCommerce or related business operation

Communicate customer feedback and liaise with other departments to adhere to set standards

Develop and utilize detailed product knowledge and strong attention to detail

Manage a working inventory of replacement parts to ship to customers globally

2+ years general customer service or retail experience

Experience with Desk.com or a similar customer service tool

Experience in eCommerce or related business operation

Communicate customer feedback and liaise with other departments to adhere to set standards

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company

Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media

Manage customer relationships by taking ownership of inquiries and representing the Endy brand

Capture customer insights and product experiences to report back to the Endy team

Communicate and manage relationships with various suppliers and vendors

Provide daily updates to other Customer Experience team members

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Must have at least 1 year prior customer service, retail, or administrative support experience

109 Sky Blvd, Enfield, NS B2T 1K3

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Demonstrated commitment to creating an exceptional employee and customer experience

We love books and all things beautiful

We are Canada’s Cultural Department Store

Équipe de + 700 personnes

Clientèle de + 1 M en 3 ans

L’expérience client vous passionne, vous êtes une personne résiliente et vous allez au-delà des attentes pour offrir des expériences formidables.

Vous êtes une personne énergique et débrouillarde qui établit facilement des liens avec des gens d’horizons différents.

Vous êtes une personne empathique qui tisse des liens personnels facilement.

Vous pouvez simplifier des sujets complexes pour faciliter la compréhension.

A detail-oriented person that possess strong analytical and critical thinking skills.

Have excellent written and oral communication skills

Welcome customers, brand partners, and other guests visiting the Experience Centre to provide an exceptional experience

· Strong professional customer service skills

· One to Three years customer services and/or retail experience

· Direct selling experience is an asset.

Qualifications – Education, Experience, Skills And Expertise

Deliver continual education, certification training, workflow improvements and product offerings to improve program efficiency and procedural outcomes.

Use knowledge of accounts to help determine and the overall strategy to grow the business with Territory Manager.

Troubleshooting and liaising with PENTAX Canada head office to rectify any customer experience issues.

Identify sales pipeline leads identified through customer conversations or audit process and collaborate with Territory Manager to deliver on opportunities.

Elevating Customer Experience Through Value-based Programs