Customer Service Specialist Jobs

Do you enjoy speaking with and building long-term relationships with customers? Do you have previous order entry experience? Then, here's a great opportunity you won't want to miss!
Randstad is hiring for a Customer Service Specialist for our client in Waterloo, ON. You will be responsible for communicating with customers and providing solutions to problems, and ensuring overall customer satisfaction in a timely manner. The ideal candidate will have excellent attention to detail and critical thinking skills. Previous experience in automotive or manufacturing industry is an asset.
Advantages

• Working fully onsite in an inclusive and supporting environment
• Permanent opportunity with a great employer
• Comprehensive benefits package
• Competitive annual salary ranging $55,000-60,000 depending on experience
• Great work-life balance working Monday to Friday 8am to 4:30pm

Responsibilities

• Enter new sales orders for select customers
• Check on open orders (EDI and spot buys)
• Quote new business with assigned customers
• Lead point of contact for all matters concerning assigned customer(s)
• Communicate updates to customers and highlight any potential upcoming issues
• Develop and sustain long-term relationships with assigned customers

Qualifications

• Ability to work independently and in a team environment
• Previous experience in customer service field. Experience in automotive or manufacturing industry is an asset.
• Proficient with Microsoft Office Suite, with excellent knowledge of MS Excel
• Previous experience with EDI system is an asset
• Excellent time management and organizational skills
• Excellent written and oral communication skills
• Ability to be patient while working under pressure

Summary
If you are interested in the above position and would like to apply, please follow the "how to apply" steps below:
How to apply:

• Respond directly to this job posting
• Please also directly email the following consultants [email protected] and [email protected] with the title "Customer Service Specialist - Waterloo"
• Apply at www.randstad.ca and follow up with a phone call few hours later to 519-772-0181 ext. #3 and ask for Saudia or Symone.

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.
We thank all applicants for applying, however only qualified applicants will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.