Customer Service Specialist Jobs

We have an exciting opportunity for a Customer Service Specialist / Inside Sales position in the Windsor area!

What is in it for you?

• Opportunities for advancement
• Be a part of a dynamic organization
• Work with a great team

Position Overview:

The role of Customer Service Specialist in our technology company involves providing exceptional customer advice and guidance to clients. You will serve as a primary point of contact for quotes, service inquiries, and account information, ensuring that our customers receive prompt, efficient, and knowledgeable assistance. The role not only requires excellent communication skills, but also a strong understanding of the organization products and services, and the ability to empathetically listen to and resolve customer issues effectively.

Key Responsibilities:

• Collaborate with cross-functional teams including sales, product development, and technical support to ensure effective communication and seamless customer experiences. Provide insights and feedback to the product development team based on customer interactions and feedback.
• Accurately document customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system. Provide regular reports on customer feedback, common issues, and suggestions for process improvements to the customer service team and other relevant departments.
• Develop an in-depth understanding of our technology products, services, and features to effectively address customer inquiries and provide relevant solutions. Stay updated on new product releases, upgrades, and industry trends to deliver accurate and up-to-date information to customers.
• Interact with customers via phone, and email to address customer questions about products and services. Maintain a professional and courteous demeanor while actively listening to customers, empathizing with their concerns, and providing accurate and timely resolutions.
• Identify opportunities for process improvements and customer service enhancements. Contribute to the development and refinement of customer service policies, procedures, and best practices.
• Strive to achieve high levels of customer satisfaction and customer experience (CX) by monitoring performance targets and service level agreements (SLAs). Continuously monitor customer feedback and take proactive measures to address concerns and improve overall customer experience.

Qualifications and Skills:

• Strong verbal and written communication skills with the ability to explain technical solutions to non-technical customers.
• High school diploma or equivalent; a degree in a relevant field is a plus.
• A passionate belief that “every interaction counts” with all customers
• Proficiency in using CRM systems and customer support tools.
• Excellent problem-solving and analytical skills with the ability to troubleshoot and resolve customer issues effectively.
• Familiarity with technology products, and software applications.
• Previous experience in customer service, preferably in a technology or software company.
• Empathy, patience, and a customer-centric approach to delivering exceptional service.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

ACCU-STAFF has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment. We thank all applicants for their interest; however, only those selected for an interview will be notified.