Customer Service Specialist Jobs

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills. This team will be working with the Group Benefits department.

What you will bring to this role:

• With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.
• You are confident in your ability to learn and apply information quickly.
• You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
• You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
• A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.
• Previous experience in a contact center environment would be considered a tremendous asset.
• A solution driven mindset, problem solving and decision-making skills.
• You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.
• Reliable and accountable for meeting your key performance indicators.
• Previous customer service experience in a contact center, retail environment or service industry.

Additional Requirements:

• Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 9:00am - 9:00pm AST Monday - Friday). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.
• In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office.
• An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.