Customer Service Trainer Jobs

Do you like helping new and existing employees reach their full potential? Are you naturally outgoing and someone who leads by example? Are you organized and disciplined yet able to adapt in a fast-paced and ever-changing environment? Do you have significant expertise in airline customer service operations? If you’ve answered yes to any of these questions, we want you!

Executive Aviation is hiring Customer Service Trainer to lead our training program at Halifax Stanfield International Airport (YHZ). Specifically, we are looking for someone to train employees on air carrier and Executive Aviation procedures to ensure we are providing exemplary service to our clients and their passengers. The successful candidate will be required to demonstrate a strong knowledge of best practices and the ability to facilitate in class, on-line, and on the job classes. This role will be a full-time leadership role, as well as an acting Customer Service Coordinator, although airport shifts for coverage will be required.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $20.50-$26.10/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Represent EA in carrier train the trainer programs
• Maintaining documentation and records including air carrier trainer matrixes
• Providing instruction and coaching employees on best practices
• Providing hands on job shadowing instruction
• Promoting safe work practices
• Working in the operation across all shifts
• Leading and developing the local training program
• Scheduling and facilitating course material to meet initial and recurrent requirements
• Providing equipment demonstration and instruction

Qualifications

• Strong communication and interpersonal skills
• Flexible and patient characteristics
• Ability to work all shifts (nights, weekends etc.)
• At least 2 years of airline customer service experience
• Ability to travel, with reimbursement
• Demonstrated proficiency with computer software including Word, PowerPoint, and Excel
• Training experience in in-class, on-the-job and on-line settings
• Demonstrated ability to lead by example by creating a positive learning and working environment
• Must have RAIC and a driver’s license

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