Service Dispatcher - Hvac

Service Dispatcher - Customer Service Representative
Are you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine?
Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?
Yes, you say?! Excellent! Then let me tell you about our company, R&H Mechanical, and what we're looking for...
Aside from our exceptional 5-star service commitment, one of the biggest elements that make R&H Mechanical stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional service dispatchers / customer service representatives to help us achieve profitable revenue.
If you are a motivated people person and are obsessed with delivering superior service, then keep reading!
To answer and direct incoming calls. Ensure that each customer contact is initiated in a friendly and courteous manner. Maintain customer database with current information. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Assist in taking incoming customers calls and creating dispatch tickets as service calls are received. Process service invoices, timecards, and warranty parts returns. You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

• Schedule: Monday - Friday 7am - 4pm
• Pay: $ 20.00 -26.00 per hour, depending on experience
• Benefits: Medical, Dental, and Vision Insurance (R&H Pays 75% of the Employee's medical), Paid Time Off (1 week after first year, 2 weeks after second year), 6 Paid Holidays, Life Insurance, Health Savings Plan (HSA)

What We Offer

• Employee Referral Bonus program - earn up to an extra $500 for each qualified referral.
• Summer and Winter Employee parties
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Sick Leave - 1 hour per 40 hours worked.
• Stability: Family-owned company since 1976!
• Engaged: Positive, team-focused work environment with great employee engagement

Our Ideal Candidate Will Have

• Expert ability at converting incoming customer calls into booked service appointments.
• Proficiency in Microsoft Office & Web-Based Software Navigation
• The ability to maintain real-time communication with service techs and management.
• Expert ability to respond to customer requests and resolving issues while promoting the brand
• Proven track record of being a phone EXPERT.
• Prior dispatching, project management, schedule coordinating experience preferred.
• Ability to see what needs to be done, take charge, and do it!
• Focused attention to detail (you will have at least read this entire job posting!)
• Geographical knowledge of service area or map reading skills.
• Ability to offer membership-based services
• Experience with Service Titan software preferred.
• Strong Communication and People Skills
• 2+ years experience in customer service.

If you feel like this is the career path for you, then click APPLY to submit your resume an email will follow with the remaining steps.

• NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE *** service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator