Bilingual Customer Service Alarm Dispatcher

Armstrong's Monitoring Centers, an AvantGuard Company
Moncton, NB, Canada
At Armstrong’s we are Canada’s premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout the U.S. and Canada for nearly 1.7 million people every day. At Armstrong's we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T. about our employees and subscribers.
Reasons You'll Love Working Here

• Growth opportunities - We have strong, steady growth and always look internally for promotions first
• NO SALES or Surveys, just helping people!
• Job security with guaranteed hours (various shifts)
• Starting pay for bilingual team members is $17 an hour for days and swings shift, starting pay of $18 an hour for night shift
• 4 weeks of fully paid, hands-on training
• Secure building with key fob access and free parking
• 4 days off per week! We have a rotating schedule where you will work 4 days on and 4 days off (12 hour shifts)
• A FUN team, company parties, professional development, and more!

What You'll Do

• Accurately document all responses for the alarm on the computer
• Learn and use new software to complete multiple tasks
• Dispatch the proper authorities, verify that help is on the way and notify subscribers
• Process alarm signals quickly, accurately and professionally in stressful situations

What We're Looking for?:

• Must be able to pass a pre-employment criminal record check
• Must have a completed high school diploma or equivalent
• Ability to stay calm in a very fast past environment with high pressure situations
• Experience providing excellent customer service preferred
• Fluency in both French and English is required

Armstrong's Montioring Centers, AvantGuard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status