Bilingual Dispatcher – Hybrid - 12 Months Contract

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.
Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness
We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.
Join our team and reap the rewards as we take Canon to the next level!
Bilingual Dispatcher - Hybrid
By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.
Key Responsibilities

• Assigning service calls
• Balancing Technicians workload
• Maintaining appointment schedules
• Assist the Field Service Technicians to maintain a response time of four (4) hours by:
• Monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
• Monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
• Respond to customer calls to support the team as required

To Succeed, You Will Need:

• Basic MS-Office skills
• 1-3 years of related work experience
• Ability to quickly learn in-house systems, policies, procedures
• Experience with using Google Maps
• Fluency in English and French

Why Join?
HYBRID WORK

• This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

• Discounts on Canon products, retailers, memberships, and more!
• Vacation, Paid Personal Time, and Sick days
• Life insurance, disability, and wellness programs
• Tuition Assistance Program for professional continuing education
• Matching RRSP contribution & Profit-Sharing Program
• Comprehensive health coverage plan that includes medical, dental, and vision

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Free Coffee and snacks
• Community involvement

COVID-19 SAFETY PRECAUTIONS

• Canon is committed to the health and safety of our employees, customers and communities.
• A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

Join our team and reap the rewards as we take Canon to the next level!
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [email protected] or at 1-855-531-3850 or 905-863-8713.
Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.
To learn more about Canon, visit careers.canon.ca