Bilingual Customer Service Representative (9 Month Term)

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

As a Customer Service Representative, you communicate with customers by telephone and/or in writing in a knowledgeable and personable manner. You will work in a contact centre environment and ensuring call quality, timeliness, availability to the customer and being proactive about providing consistent, reliable customer service experiences.

No overnights or weekends!!! Monday to Friday (37.5 hours/week) 8am to 5pm ATL/7am - 4pm EST.

Key Responsibilities

• Serve as the initial contact resolution for incoming telephone calls
• Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)
• Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
• Provide superior customer service by being proactive in meeting customer needs
• Educate customers in understanding the program
• Adhere to privacy guidelines following proper procedures

Other Qualifications:

• Have a high attention to detail
• Highly effective listening skills to ascertain customers’ needs, and determine appropriate action required for resolution
• Possess good customer service skills
• Excellent verbal skills for explaining complex issues to customers
• Work well with limited supervision
• Have strong organizational skills and a high level of accuracy
• Work well in a fast-paced office environment
• Have a positive attitude and the desire to be a team player

Education: High school and one year post-secondary diploma or equivalent

Computer Skills:

• Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
• Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)

Language Skills:

• Proficient in French and English both spoken and written is mandatory for this position

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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