Aircraft Engine Customer Service Representative

We invite you to join our client, a worldwide leader in systems integration, software development, and large-scale program management within the aerospace industry in their search for an Aircraft Engine CSR for their Montreal, QC locality. In this role, the chosen candidate will collaborate closely with the Program Manager (PM) and the customer to facilitate engine shop visit inductions and oversee progress and requirements until the final redelivery to the customer. As the Technical Representative, you will actively support the workscope discussions with the customer, offering adjustments and cost-effective recommendations when necessary. Your responsibilities include supervising the Work In Progress (WIP), monitoring redelivery timelines, participating in production meetings, and engaging with the customer daily to provide updates and address inquiries. You will work closely with cross-functional teams to execute shop visits efficiently, present and clarify technical data, and seek customer approval for workscope changes and engine timeline adjustments. You will also track WIP timelines, address obstacles within internal teams, and communicate progress transparently to the customer. Collaboration with the PM is crucial for escalations to ensure on-time delivery, meeting customer expectations, and ensuring all contractual documentation is provided for engine shop visits. Additionally, you will attend meetings with onsite Customer Representatives, assist the Engineering Team in troubleshooting engine issues, and ensure alignment with the customer on solutions. Your role also includes working closely with PM, finance, and Contract teams to formalize Change Requests (CR) and cost estimates before submission to the customer for approval. Other responsibilities encompass thorough invoice tracking, coordination of equipment deliveries, leading final invoice reviews with the finance team, resolving invoice disputes with the customer, participating in internal profitability review meetings, and providing assistance to the Customer Service Representative with material and logistic requirements, along with related administrative tasks. Qualifications Bachelors of Engineering or relevant technical experience 2-5 years of experience in a customer-facing role Preferred: Experience in the Aviation field and/or Maintenance, Repair, and Overhaul (MRO) Familiarity with CFM56 engines preferred Experience with technical manuals such as ESM, AMM, SB/AD, etc. Competence in reviewing various engine records and logbooks Familiarity with the Quantum system Experience with Sales Force Customer Relationship Management (CRM) application