Customer Service Agent, Night Shift (Calgary)

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Calgary location is seeking an experienced Customer Service Agent to support our diverse operations at the Calgary Main Terminal.

This position requires shift work, and candidates must be available between the hours of 11p.m. to 11a.m.

Starting wage is $17.00/hour.

Description

The Customer Service Agent (CSA) is responsible for providing professional and courteous customer service in person and via telephone. The Customer Service Agent is accountable for greeting, checking in, taking reservations and processing customer payments. They will troubleshoot, address, and resolve customer inquiries and concerns. The CSA promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers.

Responsibilities

• Verify passenger counts.
• Provide award-winning service and build enduring, quality relationships with customers.
• Process missing/damaged baggage and incident reports as required.
• Generate computer flight manifests and coordinate check-in process.
• Organize invoices, accounts payable and aircraft billing.
• Effectively communicate with customer by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns.
• Provide high standards of service, exceeding customer expectations.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Perform any other duties as required.
• Groom the aircraft including the lavatory.
• Ensure exceptional, courteous, and respectful customer service.
• Issue boarding passes, check travel documents and ID, check in baggage and direct passengers to designated area.
• Demonstrate effective comprehension of all security procedures and regulations.
• Communicate with line service employees in preparation of aircraft for flight.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Lift passenger bags as required, up to 70lbs.

Qualifications And Experience

• Proficient with MS Word, Excel, etc.
• Professional, punctual, meticulous and diligent.
• Highly motivated and able to work well with minimal supervision in a fast-paced environment.
• Class 5 Driver's License preferred.
• Aviation background, specifically in a CSA role, is preferred.
• Professional appearance and behaviour while providing superior customer service.
• Able to work collaboratively as a productive member of the EFC Team.
• First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
• Excellent written and verbal communications skills.
• Able to obtain an airport security clearance.
• Sound analytical thinking, planning, prioritization, and execution skills.

What EFC can Offer?

• An incredible work environment focused on hard work, fun and celebrating our successes.
• Competitive compensation
• Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
• A discretionary bonus program based on over all company performance.
• Free Health and Dental Benefits for Part Time Employees.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL